HEAD OF OPERATIONS (AFTERSALES): AUTOMOTIVE GROUP

Antal International Network; Dubai; On-site; Confidential; Full time

Job summary

A leading company in UAE's automotive sector is seeking a Head of Aftersales to lead their business units and drive operational excellence. The ideal candidate will have substantial experience in senior management within the automotive industry, particularly in non-franchised sectors. This role offers the opportunity to develop the team, improve efficiency, and manage key partnerships in the highly competitive automotive aftermarket sector.

Benefits

Competitive remuneration package

Work with a certified Top Employer

Qualifications

• Proven track record in senior management within UAE's non-franchised automotive sector.
• Extensive experience in both mechanical repair and body shop operations.
• Exceptional communication skills, including report writing and presentations.

Responsibilities

• Lead and develop multiple site management teams across the network.
• Drive performance improvements and operational efficiency.
• Oversee financial performance, budgeting, and resource allocation.

Skills

Leadership

Operational Management

Commercial Acumen

Stakeholder Management

Communication

Education

Bachelor's Degree with MBA preferred

Job description

Are you a dynamic leader ready to drive operational excellence across one of the UAE's premier automotive service networks?

The client, a certified Top Employer in the UAE for three consecutive years, is seeking an exceptional Head of Aftersales to lead our network of six business units, including three integrated body shops.

About Us

We manage an annual throughput of 40,000-45,000 vehicles across our mechanical and collision repair centres, with a dedicated workforce of 350 professionals. Our strong partnerships with major insurance companies make us a leader in the UAE's automotive aftermarket sector.

The Role

As Head of Aftersales, you'll drive operational excellence while shaping strategic direction across our business units. Leading a team of 12 direct reports, you'll be responsible for maximising operational efficiency while developing new business opportunities.

What You'll Do

- Lead and develop multiple site management teams across our network

- Drive performance improvements and operational efficiency

- Manage key insurance partnerships and strategic business development

- Oversee financial performance, budgeting, and resource allocation

- Implement and maintain quality control systems

- Chair disciplinary proceedings and ensure regulatory compliance

What You'll Need

- Bachelor's Degree with MBA preferred

- Proven track record in senior management within UAE's non-franchised automotive sector

- Extensive experience in both mechanical repair and body shop operations

- Strong commercial acumen with insurance-related business experience

- Excellence in operational management and process improvement

- Outstanding leadership and stakeholder management abilities

- Exceptional communication skills, including report writing and presentations

Your Leadership Style

- Operational focus balanced with strategic thinking

- Results-driven with excellent people management skills

- Strong commercial awareness and business acumen

- Proven ability to build and motivate high-performing teams

Why Join Us?

- Lead a major player in the UAE's automotive aftermarket sector

- Shape the future of a growing business

- Work with a Top Employer in the UAE

- Competitive remuneration package

We want to hear from you if you're ready to advance your automotive leadership career with a respected industry leader.

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