Head of Operations & Aftersales

Kavak.com; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

Kavak.com is searching for an Operations Manager to own KPIs and drive performance in the fast-growing e-commerce domain. You will lead a high-impact team, streamline processes, and enhance customer experience to ensure operational excellence. This pivotal role in their Dubai office offers the chance to shape the future of the automotive market in the GCC region.

Qualifications

• 5+ years managing high-volume operations with 30+ FTEs.
• Experience in e-commerce environments.
• Proficient in analyzing large datasets.

Responsibilities

• Own the Operational KPIs and drive performance metrics.
• Streamline processes across inspection, reconditioning, and logistics.
• Manage and optimize operations cost base from acquisition to servicing.

Skills

Data-driven decision-making

Operational excellence

Cross-functional collaboration

KPI management

Customer experience

Education

Bachelor’s degree in Logistics, Supply Chain, or Business Administration

Tools

Excel

Google Sheets

Job description

2 days ago Be among the first 25 applicants

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car .

But our journey doesn't stop there : at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal : to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market .

Wanna join us on this exciting ride?

Job Description

Key Responsibilities :

• Own the Operational KPIs : Drive performance metrics across production speed, car quality, unit economics, and customer experience. Maintain transparent reporting and use KPIs to enable data-driven decision-making.
• Operational Excellence : Streamline processes across inspection, reconditioning, logistics, delivery, and maintenance. Implement tools and technologies that enhance efficiency and scale.
• Growing the Aftercare Ambition : Build and scale Kavak’s aftercare operations, including periodic servicing, preventive maintenance, and value-added services that extend our customer relationship post-sale.
• Cross-functional Collaboration : Partner with Commercial, Product, Tech, and Strategy teams to design and deploy solutions that reduce friction, improve delivery speed, and enhance operational alignment.
• Customer Experience : Champion service excellence by minimizing complaints and resolving issues swiftly and effectively to exceed customer expectations.
• P&L Ownership : Manage and optimize the full operations cost base from acquisition to post-sale servicing — ensuring strong unit economics and financial discipline.
• Team Leadership : Recruit, lead, and develop a high-impact team that can scale alongside Kavak’s rapid growth in the GCC.

Requirements

Skills and Qualifications :

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• 5+ years of experience managing complex, high-volume operations with 30+ FTEs — ideally in high-growth or e-commerce environments.
• Track record of owning KPIs and driving measurable improvements in throughput, cost, and quality.
• Proficiency in Excel / Google Sheets and confident in analyzing large operational datasets to identify opportunities and inform decisions.
• Experience working cross-functionally with tech and product teams to develop and implement scalable operational solutions.
• Thrive in fast-paced, high-ambiguity environments; you act like an owner, think on your feet, and iterate quickly.
• Continuously challenges the status quo — proactively questioning legacy processes and driving bold, disruptive improvements to unlock efficiency and scalability.

Do you want to be part of this story? Apply now!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Supply Chain, Strategy / Planning, and Management

Motor Vehicle Manufacturing

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