Head of Operations

Doha Bank Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated operations manager to oversee the Dubai branch's efficient functioning. This role involves supervising operational workflows, cash management, and customer service, ensuring compliance with regulatory standards. The ideal candidate will lead a team in delivering quality service while managing risks effectively. If you are passionate about operational excellence and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Experience in managing operational workflows and cash management.
• Strong focus on customer service and risk mitigation.

Responsibilities

• Oversee efficient operations of the Dubai branch and ensure compliance with regulations.
• Supervise team in processing remittance transactions and conducting reconciliations.

Skills

Cash Management

Customer Service

Operational Workflows

IT Support

Risk Mitigation

Job description

The incumbent will oversee to ensure efficient operations of the Dubai branch, including, but not limited to operational workflows, cash management, customer service, and security / safety processes, IT support service delivery, and immigration-related activities, in line with Bank / regulatory regulations.

The job holder will supervise the team in effective delivery of archiving activities and will ensure timely processing of remittance transactions; review system reports, perform daily and monthly reconciliations, with a focus on delivering quality service and effective operational support for all internal and external customers.

The incumbent will oversee to ensure that the approved processes, procedures, and systems are methodically followed by employees to deliver an efficient service to internal and external customers, ensuring that the related financial and operational risks are mitigated.