Head of Operations

Imploy; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic Head of Operations to lead day-to-day functions in a vibrant Dubai-based marketing agency. This full-time onsite role is perfect for a results-driven leader with over 7 years of experience in operations management, especially within the marketing or creative sectors. You will be responsible for optimizing internal operations, collaborating with cross-functional teams, and driving continuous improvement. This dynamic environment offers a competitive salary and professional growth opportunities, making it an exciting chance to shape the company’s operational vision.

Benefits

Competitive salary

Professional growth opportunities

Dynamic work environment

Strong team culture

Qualifications

• 7+ years of experience in operations management, preferably in marketing or creative industries.
• Strong leadership skills with a proven ability to manage diverse teams.

Responsibilities

• Oversee and enhance operational systems and processes to support business growth.
• Implement best practices for workflow management and performance tracking.

Skills

Operations Management

Leadership

Communication Skills

Problem-Solving

Project Management

Education

Bachelor’s degree in Business Administration

MBA

Tools

Asana

Monday.com

Trello

Job description

Imploy is a trusted recruitment partner, committed to connecting high-performing professionals with innovative and fast-growing companies. We are hiring on behalf of a leading marketing agency based in Dubai, currently seeking an experienced and strategic Head of Operations to oversee day-to-day business functions and drive operational excellence across the organization.

About the Role

As the Head of Operations, you will be responsible for managing and optimizing the agency’s internal operations, processes, and resource planning. You will collaborate closely with cross-functional teams to ensure the smooth execution of campaigns, efficient workflows, and scalable business practices. This is a full-time onsite role in Dubai, ideal for a results-driven leader with deep operational insight and a strong background in the marketing or creative industries.

Key Responsibilities

• Oversee and enhance the agency’s operational systems, processes, and infrastructure to support business growth.
• Work closely with department heads (e.g., Creative, Account Management, Strategy) to align project timelines, resources, and deliverables.
• Implement best practices for workflow management, budgeting, and performance tracking.
• Drive continuous improvement in productivity, resource utilization, and internal communication.
• Develop and manage KPIs to measure operational success and team efficiency.
• Support recruitment, onboarding, and team development in coordination with HR.
• Act as a strategic advisor to leadership on scaling operations and improving client delivery.
• Ensure compliance with relevant local laws and agency policies.

Who You Are

• 7+ years of experience in operations management, preferably within a marketing, creative, or advertising agency.
• Strong leadership skills with a proven ability to manage diverse teams and cross-functional projects.
• Deep understanding of operational frameworks and performance metrics.
• Excellent communication, organizational, and problem-solving skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficient in operational software and project management tools (e.g., Asana, Monday.com, or Trello).
• Bachelor’s degree in Business Administration, Operations Management, or related field; MBA is a plus.
• Based in or willing to relocate to Dubai for an onsite role.

What’s Offered

• Full-time onsite opportunity in a vibrant and creative Dubai-based agency.
• Strategic leadership role with the ability to shape the company’s operational vision.
• A dynamic work environment with a strong team culture.
• Competitive salary and professional growth opportunities.

Apply Now!

If you're an operations leader passionate about driving efficiency and excellence in a high-energy agency setting, we’d love to hear from you!