Head of Operations

Namshi.com; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking an experienced professional to manage operations in supply chain and performance management. The ideal candidate will have over 8 years of experience, strong analytical and leadership abilities, and a proven track record in e-commerce operations. Join us to redefine online shopping and drive strategic initiatives across the region.

Qualifications

• 8+ years of experience in e-commerce operations or supply chain management.
• Proven track record managing multi-functional operations.
• Strong financial acumen and cost optimization skills.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee central operations and ensure effective performance control.
• Lead regular performance reviews with functional teams.
• Manage the end-to-end launch of strategic programs.
• Collaborate cross-functionally to ensure smooth execution.

Skills

E-commerce operations

Supply chain management

Leadership

Analytical skills

Stakeholder management

Job description

Who are we?

Are you ready to embark on an exciting journey in the world of home decor and e-commerce?

Namshi, the #1 online fashion destination in the Middle East, is looking for talented individuals like you to join our dynamic team.

We are a community built around young people who are making waves in the region. They’re changing the future, and we’re right next to them every step of the way. If you're passionate, innovative, and eager to be a part of a company whose mission is to be the region’s favorite closet, then Namshi is the place for you.

Discover your potential with us and help us redefine the way people shop online and ignite a new generation of personal expression through style. Let's move together!

What you'll do:

Performance Management & Financial Governance

• Oversee central operations and collaborate with Fulfillment, Logistics, Cross-Border, and Customer Experience teams to ensure effective performance control.
• Define and track key operational metrics to monitor supply chain performance and identify areas of improvement.
• Lead regular performance reviews with functional teams and leadership to align on trends, root causes, and corrective actions.
• Drive cost governance across countries and logistics lanes by analyzing budgets, reviewing rate cards, and collaborating with Finance and Operations to improve cost efficiency.

Supply Chain Planning & Capacity Management

• Partner with Commercial and Supply Planning teams to build and refine monthly capacity plans.
• Monitor capacity utilization across fulfillment and last-mile operations, implementing interventions to optimize throughput and reduce bottlenecks.
• Oversee SLA performance (e.g., Same-Day/Next-Day Delivery), identify process gaps, and lead initiatives to improve service levels.

Program Management & Process Optimization

• Lead strategic initiatives focused on improving cost, speed, and customer experience across the operational value chain.
• Translate business needs into process requirements and work with Product and Tech teams to deliver scalable solutions.
• Develop and maintain SOPs while driving adoption through structured change management across internal and external networks.

Strategic Initiatives: Hyperlocal & Cross-Border

• Manage the end-to-end launch and execution of strategic programs, including Hyperlocal Fulfillment and Cross-Border Lane Expansion.
• Collaborate cross-functionally with Tech, Commercial, Operations, and Marketing teams to ensure smooth execution and alignment.
• Define program KPIs, establish governance frameworks, and monitor post-launch performance to ensure continuous improvement.

What you’ll need?

• 8+ years of experience in e-commerce operations, supply chain management, or operations leadership.
• Proven track record managing multi-functional operations across fulfillment, logistics, and planning.
• Hands-on experience scaling operational infrastructure, building control towers, and optimizing end-to-end processes in fast-paced environments.
• Familiarity with driving operational transformation through technology, automation, and data.
• Strong financial acumen, including cost optimization, P&L ownership, and strategic financial planning.
• Experience launching and scaling new operational programs, business models, or geographic expansions.
• Excellent analytical and problem-solving skills with a structured approach to execution.
• Effective communicator with the ability to influence senior stakeholders across Product, Tech, Finance, and Commercial teams.
• Strong cross-functional leadership, stakeholder management, and program execution capability.
• Comfortable navigating ambiguity and driving clarity in high-growth, fast-moving environments.

Who will excel?

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-pressure environment with a strong passion for delivering results. A candidate who has a successful history of working in teams solving challenging topics and is willing to roll up their sleeves to get the job done.

At Namshi, we have the courage to pursue what seems impossible. We work hard to get things done.

We go to great lengths to ensure that the experience is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!