Head of Operations

TalentBet: iGaming & Fintech Recruitment Experts!; Abu Dhabi; On-site; USD 90,000 - 150,000; Full time

Job summary

A leading iGaming recruitment firm seeks a Head of Operations with expertise in the Indian market and Southeast Asia. You will direct revenue growth initiatives, oversee player acquisition, and lead localized strategies. Ideal candidates have strong iGaming backgrounds and proven success launching new markets.

Qualifications

• 3–5 years of experience in India’s iGaming space (casino/sportsbook).
• Proven track record in revenue growth and market launches.
• Deep understanding of player lifecycle and local payments.

Responsibilities

• Define and execute growth strategies for iGaming in India and Southeast Asia.
• Oversee performance marketing and player acquisition efforts.
• Coordinate marketing strategy and payment optimizations.

Skills

Revenue Growth

Player Acquisition

Marketing Analytics

Financial Modeling

Team Building

Job description

Head of Operations – iGaming & Sportsbook (India & Southeast Asia)

Key Responsibilities:

1. Revenue Growth & Strategic Direction

- Define and execute aggressive growth strategies for India and new markets

- Set and monitor revenue KPIs including deposit volume, active players, and ARPU

- Launch promotional campaigns and partnerships tied to ROI goals

2. Player Acquisition & Retention

- Oversee performance marketing, affiliate programs, and influencer tie-ups

- Design bonus schemes, referral systems, and engagement campaigns

- Grow and manage reseller/agent networks for local acquisition & support

3. New Market Launch & Localization

- Spearhead legal, operational, and marketing readiness for Bangladesh and Southeast Asia

- Build region-specific brand strategies with localized offers and UX

- Hire and manage local teams, agents, and partners for expansion rollout

4. Marketing Leadership

- Own the full-funnel marketing strategy from acquisition to reactivation

- Coordinate creatives, content strategy, social presence, and ad budget

- Analyze CAC, LTV, ROAS by source/geo and optimize for returns

5. Payments & Financial Optimization

- Implement and upgrade payment solutions (wallets, UPI, COD, crypto, cards)

- Analyze payment funnel drop-offs, chargebacks, and delays

- Monitor and reduce burn, improve conversion on first deposits & withdrawals

6. User Experience Improvement

- Review user feedback, competitor features, and funnel performance

- Work with UI/UX and tech teams to implement simplified, faster user flows

- Ensure seamless navigation, betting experience, and real-time game access

7. Cost Control & Operations Management

- Evaluate all vendor contracts, salaries, bonuses, and promotional spends

- Identify inefficiencies in operations and cut non-performing expenses

- Automate workflows across CRM, customer service, affiliate reporting, etc.

8. Team Building & Cross-Functional Leadership

- Hire, manage, and mentor heads of marketing, tech, support, and payments

- Set department-wise KPIs aligned with business goals

- Encourage high accountability and fast execution culture

Requirements:

- Must-Have: 3–5 years of experience in India’s iGaming space (casino/sportsbook)

- Proven track record of driving revenue and launching in new geographies

- Deep understanding of player lifecycle, affiliate marketing, and local payments

- Strong grip over marketing analytics, product flow, and financial modeling

- Comfortable managing distributed teams and hybrid vendor models

- Experience with crypto payments, prepaid cards, and regional wallets

- Knowledge of SEA iGaming compliance landscape (Bangladesh, Vietnam, etc.)

- Familiarity with AI/ML tools for fraud prevention or campaign personalization