Head of Middle Office, Head Office

Bank of Sharjah; Sharjah; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading banking institution in the UAE is seeking an experienced manager to oversee credit analysis and support teams. This role focuses on enhancing operational workflows, resolving customer complaints efficiently, and maintaining compliance with banking regulations. Candidates must have a strong background in corporate banking and leadership skills. The position offers opportunities for professional development and is pivotal in supporting business growth.

Qualifications

• 10 years of banking experience with significant corporate banking exposure.
• Proven experience in managing credit analysis teams.
• Strong knowledge of corporate credit processes and regulatory compliance.

Responsibilities

• Ensure timely submission of high-quality credit proposals.
• Improve customer complaint resolution turnaround times.
• Enhance operational efficiency and customer satisfaction.

Skills

Leadership skills

Stakeholder management

Risk management

Customer service

Education

Bachelor’s degree in Finance, Economics, or related field

Tools

Microsoft Office

Job description

Job Purpose

Centralize and manage all Credit Analysts and support teams, ensuring efficient credit analysis, transaction support, and resolution of customer queries and complaints. This role will streamline processes, improve compliance, and allow Relationship Managers to focus on business development and client acquisition.

Lead and manage the centralized Middle Office team, including Credit Analysts and support staff across all branches and the central office.

Oversee credit analysis quality, compliance, and portfolio monitoring to support Relationship Managers effectively.

Manage customer queries, complaints, and transaction processing to ensure smooth operational workflows.

Develop and enforce standardized processes for credit analysis, documentation, and compliance.

Monitor team workflow, allocate resources efficiently, and ensure optimal turnaround times for credit proposals.

Coordinate closely with Risk, Compliance, Operations, and Relationship Managers to enhance operational excellence.

Coach and develop Middle Office team members to improve technical capabilities, customer service, and operational efficiency.

Perform additional duties as advised by the Chief Wholesale Banking Officer and BOS Management.

Job responsibilities

• Timely and high-quality submission of credit proposals.
• Reduction in customer complaints and improved resolution turnaround times.
• Compliance with internal credit policies, AML/CTF, and regulatory guidelines.
• Operational efficiency improvements measured by reduced RM workload and faster transaction processing.
• High internal and external customer satisfaction scores.
• Team performance, development, and retention metrics.

Experience & Qualifications

• Bachelor’s degree in Finance, Economics, or a related field.
• Minimum 10 years of banking experience, with significant exposure to corporate banking operations.
• Proven experience in managing credit analysis teams and middle office operations.
• Strong knowledge of corporate credit processes, risk management, and regulatory compliance.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in Microsoft Office, digital banking systems, and operational tools.