Head of Middle Office & Customer Onboarding

GTN is a global fintech, holding broker-dealer and capital markets services licenses in multiple jurisdictions through subsidiaries. We are committed to empowering brokers, banks, asset managers, and fintechs with scalable and innovative investment and trading solutions that enable access to a comprehensive network of global markets and multiple asset classes, making investing and trading accessible to all.

Our investment and trading solutions offer seamless integration with the existing services of regulated financial firms and fintechs via our co-branded front-ends and versatile API suite. Inspired by embedded finance, our API suite provides the adaptability to develop bespoke trading/investment applications or incorporate GTN features into existing platforms, enhancing their value proposition. In addition, our comprehensive global trading ecosystem includes best-in-class execution, custody, and post-trade solutions.

We bring together a diverse team of over 500 talented individuals spread across Brazil, Dubai, Hong Kong, Singapore, South Africa, Saudi Arabia, Sri Lanka, the UK, and the US, united by a shared passion and purpose: empowering clients and transforming the accessibility to investment and trading opportunities for all. We are backed by strategic investors IFC, a member of the World Bank Group, and SBI Ventures Singapore Pte. Ltd., a group company of SBI Holdings, Inc., one of the largest financial services firms listed on the Tokyo Stock Exchange.

Job responsibilities

• Reporting into the COO; Oversee the overall management of the Middle Office function, including in-house and outsourced teams, across the four fundamental pillars of Client Onboarding, Third Party Agents, Transaction Monitoring and System Set-ups.
• Develop and maintain relationships with external counterparties, including brokers, banks, and custodians.
• Implement improvement projects to the systems/processes/internal controls for new and existing market /products.
• Participate in the development and implementation of policies and procedures, SOPs, Service Level Agreements, and Business continuity plans for the Middle Office to ensure compliance with regulatory requirements and internal controls.
• Regularly evaluate the efficiency of business procedures according to organizational objectives and implement improvements.
• Liaise with internal and external stakeholders on escalations and improve relationships and communication channels between different areas of the business and Middle Office.
• Work closely with the trading desk and the relationship managers to ensure timely error handling and client requests.
• Consult with IT to implement changes to existing system functionality and advise on new project initiatives.
• Lead a team of middle office analysts, providing training, coaching, and feedback as needed. Set individual and team objectives, manage quarterly KPIs, and educate teams on how to identify and reduce errors, focusing on root cause analysis and improving controls, breeding a culture of change management and consistent improvement.
• Provide cost-benefit analysis to Management when required.
• Assist with the Internal Audit function for the Middle Office, including the implementation of subsequent management action items in a timely manner.
• Collaborate with other teams within the company, including the front office, finance, compliance, and IT, to improve processes and systems.
• Handle any other ad hoc projects required by Management.

Job Requirements

• Bachelor's degree in Finance, Business, or related field. Professional qualifications (e.g., CFA, CA, CPA) preferred.
• 8+ years in Middle Office/Operations in financial services, with 4+ years in a leadership role.
• Strong knowledge of trade lifecycle, client onboarding, KYC/AML, and transaction monitoring.
• Experience with financial products across asset classes.
• Familiarity with Middle Office systems and reporting tools.
• Proficient in Excel; basic IT/system project knowledge is a plus.
• Understanding of regulatory requirements.
• Experience in SOPs, audits, and internal control frameworks.
• Strong team management, communication, and stakeholder engagement.
• Analytical, detail-oriented, and proactive in process improvement.
• Able to handle escalations and deliver under pressure.