Head of Middle Office & Customer Onboarding

GTN is a global fintech, holding broker-dealer and capital markets services licenses in multiple jurisdictions through subsidiaries. We are committed to empowering brokers, banks, asset managers, and fintechs with scalable and innovative investment and trading solutions that enable access to a comprehensive network of global markets and multiple asset classes, making investing and trading accessible to all.

Our investment and trading solutions offer seamless integration with the existing services of regulated financial firms and fintechs via our co-branded front-ends and versatile API suite. Inspired by embedded finance, our API suite provides the adaptability to develop bespoke trading/investment applications or incorporate GTN features into existing platforms, enhancing their value proposition. In addition, our comprehensive global trading ecosystem includes best-in-class execution, custody, and post-trade solutions.

We bring together a diverse team of over 500 talented individuals spread across Brazil, Dubai, Hong Kong, Singapore, South Africa, Saudi Arabia, Sri Lanka, the UK, and the US, united by a shared passion and purpose: empowering clients and transforming the accessibility to investment and trading opportunities for all. We are backed by strategic investors IFC, a member of the World Bank Group, and SBI Ventures Singapore Pte. Ltd., a group company of SBI Holdings, Inc., one of the largest financial services firms listed on the Tokyo Stock Exchange.

Job Responsibilities

• Develop and maintain relationships with external counterparties (including brokers, banks, and custodians) and act as a point of contact and escalation.
• Interact with the trading desk and the Relationship Managers to ensure timely resolution of client requests.
• Interface with Middle Office, Operations, Compliance, and Technology for BAU processing escalation and support.
• Implement improvement projects to systems, processes, internal controls for new and existing markets/products, and technology enhancements.
• Conduct periodic reviews of commissions generated against pricing sheets.
• Handle internal audit and regulatory queries related to Client Services.
• Participate in the development and implementation of policies, procedures, SOPs, Service Level Agreements, and Business Continuity Plans for Client Services to ensure compliance with regulatory requirements and internal controls.

Job Requirements

• 5+ years in client-facing roles in the financial services industry, with experience in direct client dealings.
• Strong knowledge of trade lifecycle and client onboarding processes.
• Experience with financial products across various asset classes.
• Experience handling audits and maintaining internal control frameworks.
• Proficient in Excel; basic IT/system project knowledge is a plus.
• Strong team player with the ability to collaborate across internal teams and external stakeholders.
• Excellent written and verbal communication skills, with a professional and approachable tone.
• Ability to deliver results under pressure.