Head of Middle Office

Bank of Sharjah; Sharjah; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading financial institution in Sharjah is seeking an experienced professional to manage the Middle Office team, ensuring efficient credit analysis and operational workflows. The ideal candidate should have over 10 years of banking experience, particularly in corporate banking operations. Responsibilities include overseeing credit proposals, managing customer interactions, and enhancing team performance and compliance standards.

Qualifications

• 10 years of banking experience with exposure to corporate banking operations.
• Experience managing credit analysis teams and middle office operations.
• Strong knowledge of corporate credit processes and regulatory compliance.

Responsibilities

• Lead and manage the centralized Middle Office team.
• Ensure timely and high-quality submission of credit proposals.
• Achieve high internal and external customer satisfaction scores.

Skills

Leadership

Communication

Stakeholder management

Customer service

Education

Bachelor's degree in Finance, Economics, or related field

Tools

Microsoft Office

Digital banking systems

Job description

Centralized and manage all Credit Analysts and support teams, ensuring efficient credit analysis, transaction support, and resolution of customer queries and complaints. This role will streamline processes, improve compliance, and allow Relationship Managers to focus on business development and client acquisition.

Job Purpose:

• Lead and manage the centralized Middle Office team, including Credit Analysts and support staff across all branches and the central office.
• Oversee credit analysis quality, compliance, and portfolio monitoring to support Relationship Managers effectively.
• Manage customer queries, complaints, and transaction processing to ensure smooth operational workflows.
• Develop and enforce standardized processes for credit analysis, documentation, and compliance.
• Monitor team workflow, allocate resources efficiently, and ensure optimal turnaround times for credit proposals.
• Coordinate closely with Risk, Compliance, Operations, and Relationship Managers to enhance operational excellence.
• Coach and develop Middle Office team members to improve technical capabilities, customer service, and operational efficiency.
• Perform additional duties as advised by the Chief Wholesale Banking Officer and BOS Management.

Job responsibilities:

• Timely and high-quality submission of credit proposals.
• Reduction in customer complaints and improved resolution turnaround times.
• Compliance with internal credit policies, AML/CTF, and regulatory guidelines.
• Operational efficiency improvements measured by reduced RM workload and faster transaction processing.
• High internal and external customer satisfaction scores.
• Team performance, development, and retention metrics.

Experience & Qualifications:

• Bachelor’s degree in Finance, Economics, or a related field.
• Minimum 10 years of banking experience, with significant exposure to corporate banking operations.
• Proven experience in managing credit analysis teams and middle office operations.
• Strong knowledge of corporate credit processes, risk management, and regulatory compliance.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in Microsoft Office, digital banking systems, and operational tools.