Head of Medical Tourism

King's College Hospital London – UAE; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading hospital in Dubai is seeking a Head of Medical Tourism to lead and expand its international patient services. This senior role demands strong relationship-management skills and a background in healthcare partnerships, aimed at fostering high-impact collaborations across global markets. The successful candidate will oversee strategies that drive patient referrals and enhance the hospital’s reputation in the medical tourism sector.

Qualifications

• 10-15 years in medical tourism or healthcare partnerships.
• Demonstrable portfolio of active referral partnerships.
• Experience in a private hospital or medical tourism agency preferred.

Responsibilities

• Lead development of international patient services.
• Achieve targets for international patient volumes and revenue.
• Represent hospital at international health events.

Skills

High-level networking

Relationship management

Cultural awareness

Customer Service Skills

Education

Bachelor's Degree in Healthcare Management or International Business

Master's Degree

Tools

CRM systems

Hospital EMR platforms

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from King's College Hospital London – UAE

Assistant Manager - Talent Acquisition People Practices at King's College Hospital London – UAE

Position Overview :

The Head of Medical Tourism is responsible for leading, expanding, and strategically managing the international patient services and medical tourism portfolio. This senior leadership role focuses on strengthening and cultivating high-impact partnerships with doctors, medical facilitators, agents, embassies, corporates, and government bodies across key regions including Africa, the CIS, Europe, the GCC, and Asia. The incumbent will spearhead business development initiatives aimed at driving high-value tertiary and specialty care referrals to Dubai, ensuring exceptional patient experience, cross-border coordination, and alignment with institutional goals. In collaboration with clinical and operational teams, the role will set the strategic direction, optimize patient pathways, and enhance the hospital's reputation as a destination of choice for world-class medical care.

Key Responsibilities :

Global Network Development

Build and maintain robust relationships with :

• Medical facilitators, brokers, and referral agents
• Physicians, hospital partners, and clinic networks abroad
• Corporates and embassies referring patients for overseas treatment
• Develop country-specific referral system, focusing on :
• Europe, GCC, and South Asia

Revenue & Referral Growth

• Achieve monthly and annual targets for international patient volumes and revenue
• Track and analyze lead sources, referrals, and ROI per country / channel
• Ensure seamless concierge experience : visa, travel, accommodation, and in-hospital care
• Personalize services for VIP and high-net-worth patients
• Coordinate with medical teams to streamline consultation, surgery, and follow-ups

Marketing & Representational Duties

• Represent the hospital at international health expos, roadshows, and embassy events
• Coordinate country-specific marketing efforts with the hospital’s marketing team
• Design localized brochures, landing pages, and campaigns targeting high-conversion markets

Operations & Leadership

• Lead the Medical Tourism team and expand the international coordination staff as needed
• Develop SOPs for international patient admissions and discharge

Ensure full compliance with DHA and UAE regulations on medical travel

Qualification, Education and Experience :

Education & Qualification

• Bachelor’s Degree in Healthcare Management, International Business, or equivalent
• Master's Degree preferred

Experience

• 10–15 years in medical tourism, healthcare partnerships, or international business development
• Demonstrable portfolio of active referral partnerships across Africa, CIS, GCC, and Asia
• Past success working in a private hospital or medical tourism agency is a strong plus

Training & Knowledge

• High-level networking and relationship management
• Deep cultural awareness and adaptability across regions
• Familiarity with CRM systems and hospital EMR platforms
• Awareness and understanding of KCH policies and KCH initiatives.
• Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue
• Highly self-motivated – Possesses high internal work standards, sets themselves and helps others to set attainable goals; wants to do things better, to improve, to be more effective and efficient; measure progress against target
• Flexibility – Able to adapt to ensure achievement of objectives within constantly changing situations and environments

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Business Development

Hospitals and Health Care

Referrals increase your chances of interviewing at King's College Hospital London – UAE by 2x

Get notified about new Head of Tourism jobs in Dubai, United Arab Emirates .

Director, Partnerships (Guest Management and Ticketing)

Director, Partnerships (Guest Management and Ticketing)

AVP Tourism Advisory and Destination Development - EMEA

SVP,Head - Brand & Corporate Communications (UAE National Only)

Dubai, Dubai, United Arab Emirates 4 hours ago

Performance Marketing Executive (Arabic Speaker)

Dubai, Dubai, United Arab Emirates 5 hours ago

Dubai, Dubai, United Arab Emirates 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr