Head of IT Service Management

Arcus Search; Dubai; On-site; AED 70,000 - 75,000; Full time

Job summary

A recruitment agency is looking for a Head of IT Service Management in Dubai. This role involves defining and leading the IT Service Management framework, enhancing the ServiceNow platform, and driving strategic initiatives. Candidates should have over 10 years of experience in ITSM, strong ServiceNow capabilities, and leadership skills. A competitive salary range of 70,000 - 75,000 AED is offered.

Qualifications

• 10+ years of experience within IT Service Management.
• High capability within ServiceNow - a must have.
• Strong knowledge of ITIL v4, ideally SL or Master level.

Responsibilities

• Own & define the IT Service Management framework across the group.
• Lead all areas within Service Management including Service Architecture and Level Agreements.
• Drive enhancements on the ServiceNow platform and integrate AI & Automation capabilities.

Skills

IT Service Management

ServiceNow

ITIL v4

Leadership

Job description

Overview

Arcus Search are looking for a Head of IT Service Management for an organisation in the UAE to own and define the IT Service Management framework across the group.

Role: Head of IT Service Management

Location: Offices in Dubai & Abu Dhabi

Salary: 70,000 - 75,000 AED

The role

You will own & define the Service framework across the company, and lead all areas within Service Management, from the Service Architecture, Service Management, and Service Level Agreements (internal & external). Ensuring a continuous maturity of the function.

You will own the ServiceNow platform, driving all enhancements, and integrating AI & Automation capabilities.

This will be the first hire into the ITSM capability, therefore, it requires a blend of hands-on operational work, as well as Strategic initiatives.

Qualifications

• 10+ years of experience within ITSM
• High capability within ServiceNow - a must have
• Strong knowledge of ITIL v4, ideally SL or Master level
• Success implementations of ITSM transformations within an enterprise organisation
• Strong Leadership