Head of IT Operations, Cloud & Enterprise - UAE National Only

Gargash Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading local company in Dubai is seeking a Head of IT Operations to oversee their IT infrastructure and cloud services. You will lead a skilled team to ensure system availability and security while driving technological innovation. The ideal candidate will have experience in IT management, team leadership, and a comprehensive understanding of cloud technologies. This is a full-time position offering a significant opportunity for impact within the organization.

Qualifications

• Experience in leading IT operations and management.
• Strong understanding of cloud services and enterprise applications.
• Proven team leadership skills.

Responsibilities

• Oversee IT infrastructure design, implementation, and management.
• Ensure performance and security of technology systems.
• Drive innovation and efficiency across the organization.

Skills

Cloud technologies

IT infrastructure management

Team leadership

Strategic insight on technology trends

Security compliance

Job description

Head of IT Operations, Cloud & Enterprise - UAE National Only

Direct message the job poster from Gargash Group

The Head of IT Operations, Cloud & Enterprise is responsible for overseeing the design, implementation, and management of the IT infrastructure, cloud services, and enterprise applications. This role leads a team of skilled professionals to ensure the availability, performance, and security of our technology systems while driving innovation and efficiency across the organization.

Responsibilities :

• Collect and analyze information and evaluate existing or proposed systems, research and recommend appropriate architecture for server / storage hardware, operating systems to ensure proper functioning of services. This applies to all on-premise and cloud-based resources for IaaS and PaaS.
• Manage, supervise, and if needed, be technically involved in the research, planning, installation, configuration, troubleshooting, maintenance, and upgrade of hardware and software interfaces with the operating system (on-premise, IaaS, and PaaS).
• Ensure uninterrupted daily operations through effective administration and support.
• Work with GCIO, peers, and business units to build and maintain a DR environment, including performing periodic DR drills. Facilitate the BCP process.
• Lead the team in analyzing user complaints, incidents, problems, and service requests related to IT services within the areas of responsibility. Provide solutions or workarounds to minimize disruptions.
• Develop and execute a comprehensive IT operations strategy aligned with the organization’s business goals.
• Drive the adoption of cloud technologies and enterprise solutions to improve operational efficiency, scalability, and cost-effectiveness.
• Collaborate with senior leadership to provide strategic insights on technology trends and their potential impact on the business.
• Oversee the design, deployment, and management of the organization’s IT infrastructure, including on-premises and cloud environments.
• Ensure high availability, performance, and security of systems, networks, and storage solutions.
• Lead the migration of existing applications and services to cloud platforms, optimizing resource utilization and costs.
• Manage the selection, implementation, and maintenance of enterprise applications such as ERP, CRM, and collaboration tools.
• Collaborate with cross-functional teams to align application strategies with business needs, ensuring seamless integration and user experience.
• Build and lead a high-performing IT operations team, fostering a culture of innovation, collaboration, and continuous improvement.
• Provide mentorship and professional development opportunities to team members.
• Evaluate and manage relationships with technology vendors and service providers, ensuring compliance with SLAs and contractual agreements.
• Negotiate contracts to optimize costs and ensure quality service delivery.
• Implement and enforce security measures to protect digital assets and sensitive data.
• Ensure compliance with industry standards and regulations such as GDPR, HIPAA, and cybersecurity best practices.
• Uphold company values in all business practices and exercise sound judgment in decision-making.
• Perform any additional duties as required by management based on business needs.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology
• Financial Services, Retail Motor Vehicles, and Real Estate

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Head Of It • Dubai, Dubai, United Arab Emirates