Head of IT Operations - Abu Dhabi Based

Qataryello; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

An established industry player in Abu Dhabi seeks a seasoned operations manager to enhance its IT infrastructure. This role involves overseeing platform monitoring, incident management, and security protocols, ensuring adherence to SLAs and driving operational excellence. The ideal candidate will have over 15 years of experience in IT operations, a strong leadership presence, and the ability to implement automated systems for efficient performance tracking. Join a dynamic environment where your expertise will contribute to innovative solutions and continuous improvement.

Qualifications

• 15+ years in operations management with a focus on IT operations.
• Proven expertise in incident response and security management.

Responsibilities

• Deploy and maintain monitoring tools for KPI tracking.
• Lead security management and incident resolution efforts.

Skills

IT Operations Management

Incident Management

Platform Monitoring

Security Management

Leadership

Communication

Education

Bachelor's in Information Systems

ITSM Certification

Tools

Monitoring Tools

Job description

A prestigious institution based in Abu Dhabi offers a dynamic and innovative environment for professionals.

Responsibilities :

• Deploy and maintain monitoring tools to track KPIs such as CPU usage, memory, network traffic, and response times, ensuring early detection of anomalies.
• Implement automated alerting systems to reduce manual intervention and ensure quick responses to performance issues.
• Oversee adherence to SLAs and platform performance standards, ensuring effective incident resolution and API performance.
• Analyze incidents, prioritize based on severity, and manage escalation protocols for critical issues, while maintaining accurate incident records.
• Lead security management efforts, including vulnerability monitoring, and ensure proactive threat mitigation, along with BCM / DR planning and recovery drills.
• Conduct post-incident reviews and root cause analysis, driving continuous improvements and implementing preventative measures.
• Manage vendor relationships, the operational budget, and ensure comprehensive technical documentation for efficient incident resolution and platform management.

Minimum Requirements :

• Minimum of 15 years of experience in operations management, with a strong focus on IT operations, platform monitoring, and incident management.
• Experience leading IT operations in a large international firm.
• Proficiency in Arabic is preferred.
• Proven expertise in real-time platform monitoring, incident response, security management, and adherence to SLAs.
• Strong leadership and communication skills, with the ability to drive operational excellence.
• Bachelor's degree in Information Systems, Operations Management, or a related field, and mandatory ITSM certification.

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