Head of Infrastructure Operations

Dubai Health; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading healthcare organization in Dubai is seeking an IT Infrastructure Manager to lead and manage the end-to-end operations of IT infrastructure. The role involves overseeing systems, ensuring compliance, and mentoring a team of engineers. Candidates should possess a Bachelor's degree in Computer Science and significant experience in IT infrastructure operations, particularly within healthcare settings.

Qualifications

• 10 years in IT infrastructure operations.
• 5 years in a leadership role in healthcare or research.
• Proven experience managing hybrid infrastructure environments.

Responsibilities

• Manage operation and maintenance of IT infrastructure systems.
• Lead infrastructure incident response and resolution.
• Oversee infrastructure projects including upgrades and migrations.

Skills

Leadership

IT Infrastructure Management

Disaster Recovery

Compliance

Education

Bachelor’s degree in Computer Science

Master’s degree in IT Management

Tools

ITIL Foundation

CCNP

Microsoft Azure

AWS Certified

Job description

Job Purpose:

Lead and manage the end-to-end operations of IT infrastructure—including servers, networks, storage, backup, data centers, and cloud platforms—to ensure secure, reliable, and high-performing systems that support the critical needs of healthcare, academic, and research functions within the organization.

Roles & Responsibilities:

• Manage the operation and maintenance of all IT infrastructure systems and services, including on-premises and cloud environments.
• Ensure infrastructure systems meet performance, availability, security, and compliance requirements.
• Lead infrastructure incident response and resolution, including root cause analysis and preventive actions.
• Oversee infrastructure projects including upgrades, migrations, and technology refresh initiatives.
• Coordinate with application, cybersecurity, and biomedical teams to ensure alignment of infrastructure with enterprise goals.
• Develop and enforce infrastructure-related policies, standards, and documentation.
• Lead and mentor a team of engineers, fostering a culture of operational excellence and accountability.
• Participate in capacity planning, risk assessment, and budget forecasting for infrastructure services.
• Ensure timely response and coordination during major incidents or disaster recovery drills.
• Stay updated on emerging technologies and propose relevant improvements to the infrastructure landscape.

Qualification Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related discipline (Required).
• Master’s degree in IT Management, Cybersecurity, or a relevant field.
• Industry certifications such as: ITIL Foundation (higher level is preferable), CCNP, Microsoft Azure, AWS Certified

Experience Requirements:

• 10 years in IT infrastructure operations.
• 5 years in leadership or managerial role, preferably in a healthcare, academic, or research setting.
• Proven experience managing hybrid infrastructure environments (on-premises + cloud).
• Experience with disaster recovery, business continuity, and compliance (e.g., ISO, HIPAA, MOHAP).