Head of Information Technology

Collaborated with stakeholders to identify and document requirements.

Developed a custom application that streamlined customer service operations and improved customer satisfaction.

Led a team of developers to successfully complete a major software project on time.

Conducted code reviews and mentored junior developers to improve code quality and ensure adherence to best practices.

Researched, analyzed, and documented business requirements to ensure accuracy and completeness of system design.

Trained junior developers and assisted them in new projects using best practice methods.

Conducted interviews with stakeholders to identify business requirements and develop detailed specifications.

Created a dashboard to track key performance indicators and monitor progress based on requirements from stakeholders.

Conducted user acceptance testing to ensure the system met customer requirements.

Conducted required training for end users on new in-house applications to reduce resistance to change.

Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues.

Conducted a technical evaluation of the best third-party solutions before procurement.

Initiated new enhancements, such as features in the existing solution to ease users' daily work.

Created and maintained a database of customer information and transactions.

Maintained in-house systems and supported users with any bugs or system issues.

Evaluated change requests for existing applications and assessed their financial effects, if any.

Qualifications

• Bachelor's degree in Management Information Systems.
• Master's degree in Software Engineering.