Head of E-Commerce| ACE | UAE-Dubai

Al Futtaim Group; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading retail conglomerate in Dubai is seeking a Head of E-Commerce to manage the multi-channel strategy and online product offerings. The ideal candidate has a degree and at least 3 years of management-level retail experience. Responsibilities include collaborating with logistics, managing digital marketing strategies, and implementing a 'Click and Collect' system. This role offers a dynamic work environment focused on innovation.

Qualifications

• At least 3 years of management-level retail experience, understanding the product journey from sourcing to delivery.
• Strong commercial understanding of ACE’s customer base and product range.
• Ability to lead and collaborate within a small, cross-functional team.

Responsibilities

• Devise the brand's multi-channel approach with the GM and key stakeholders.
• Manage the website implementation plan, ensuring timely delivery and stakeholder communication.
• Plan and implement the 'Click and Collect' strategy, offering customers flexible delivery options.

Skills

Management-level retail experience

Commercial understanding of customer base

Team collaboration

Education

Degree

Job description

ACE is one of the biggest hardware and lifestyle retail franchises in UAE, held by Al-Futtaim. For nearly eight decades, ACE has been a part of the American landscape and today has over 5,000 stores in the USA and hundreds worldwide.

The product range includes DIY, hardware, electrical, home and garden, furniture, camping and barbecue, pet, and decorating products, with an emphasis on lifestyle.

Role: Head of E-Commerce at ACE, Dubai Festival City

You will report to the General Manager. Your responsibilities include:

Electronic & IT (EIT)

• Devise the brand's multi-channel approach with the GM and key stakeholders.
• Serve as the point person for all elements of the brand's multi-channel strategy.
• Develop in-store kiosks and limitless ranging strategies.
• Manage the website implementation plan, ensuring timely delivery and stakeholder communication.

Supply Chain

• Collaborate with the Logistics Manager and Central Retail Logistics team to plan, control, and manage the supply chain.
• Manage the selection and oversight of third-party logistics providers.
• Ensure daily order fulfillment performance meets KPIs and maintain close relationships with logistics teams.
• Plan and implement the 'Click and Collect' strategy, offering customers flexible delivery options.

Marketing, Buying, Product, Range & Promotions Management

• Develop online marketing and merchandising strategies focused on revenue growth and profitability.
• Manage the online product range, pricing, and promotional portfolios.

Qualifications & Experience

• Degree holder.
• At least 3 years of management-level retail experience, understanding the product journey from sourcing to delivery.
• Strong commercial understanding of ACE’s customer base and product range.
• Ability to lead and collaborate within a small, cross-functional team and represent e-commerce at a high level.

About the Company

Established in the 1930s, the Al-Futtaim Group started as a trading enterprise and has grown into a leading business conglomerate in the Gulf region, operating over 40 companies across various sectors in the UAE, Bahrain, Kuwait, Qatar, Oman, and Egypt. The Group emphasizes innovation, technology, and a commitment to integrity, service, and social responsibility, with a high degree of operational autonomy for its subsidiaries.