Head of Customer Service Management (CRM) – Real Estate Developer

BuildWell HR Solutions; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading real estate developer in Dubai is seeking a dynamic Head of Customer Service Management to lead their customer service team. The ideal candidate will have 12-15 years of UAE experience in a CRM role within the real estate industry. Responsibilities include team leadership, complaint resolution, and CRM technology integration, ensuring exceptional customer satisfaction and process management.

Qualifications

• Min 12-15 yrs of UAE experience in CRM Role from Real Estate Industry.
• Excellent verbal and written communication skills in English.
• Strong leadership and team management skills.

Responsibilities

• Lead customer service team and ensure high customer satisfaction.
• Manage complaints and implement effective solutions.
• Integrate CRM systems and AI technologies.

Skills

Team Leadership skills

Customer Relations Management

Strong communication skills

Problem-solving skills

Tools

CRM Systems

Customer service software

AI Technology

Job description

The Role

Our Client, a well-established & leading Real Estate Developer specialized in high end Residential & Commercial spaces, is looking to hire a Smart & Dynamic candidate for the Head of Customer Service Management role to join their team. Role & Responsibilities :

• Team Leadership skills
• Customer Relations Management
• Policies & Process Management & Updation
• Training and Development
• Complaint Resolution
• Quality Check & Customer Feedback Management
• Client Feedback Surveys
• Data Analysis & Report Maintenance
• CRM Systems & AI Technology Integration
• Compliance

Requirements

• Min 12-15 yrs of UAE experience in CRM Role from Real Estate Industry either currently or most recently
• Excellent verbal and written communication skills in English (Arabic would advantageous but not necessary).
• A strong commitment to customer satisfaction and a customer-centric approach to problem-solving.
• Strong leadership and team management skills, with the ability to motivate and guide a team of customer professionals.
• Ability to influence senior management when recommending customer centric solutions.
• Effective problem-solving skills to address client issues and ensure their needs are met.
• Proficiency in customer service software, CRM systems, and other relevant technology tools (including AI).
• Understanding of relevant real estate regulations and laws and policies & procedures in all customer interactions.

About the company

Buildwell HR solutions is a Human Capital Consultancy and Executive Recruitment agency that focuses on providing insight, a personalised approach and targeted solutions for our clients. At Buildwell, you are in safe hands. Our wealth of wide-ranging experience in specialized and multilingual recruitment allows us to offer the right and uniquely tailored solution to each employer, whatever their recruitment requirements. Our extensive experience across industries, private and public sector, international markets including start-ups and M&A, provide us with a unique perspective of business, cultural and leadership challenges. We combine our expertise of international recruitment and our deep understanding of the GCC markets together with an intimate understanding of your business to design solutions to help you overcome these challenges, grow and achieve outstanding performance. Having led successful transformation outcomes across various organisations, our approach focuses on forging better connections that enable speed, engagement and enhanced performance outcomes.