Head of Commercial Lines – General Insurance

Nexus Insurance Brokers; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading insurance broker in Dubai is seeking a Commercial Lines Manager to provide leadership to the CLS team, ensuring quality service and client satisfaction. The ideal candidate will have over 5 years of management experience in Commercial Lines Insurance, excellent communication skills, and a strong ability to build relationships. This role offers a competitive salary, generous performance-based incentives, and comprehensive medical and life insurance benefits.

Benefits

Competitive salary based on experience

Generous performance-based incentives

Medical and Life Insurance benefits

Qualifications

• Minimum of 5 years’ management experience in Commercial Lines Insurance.
• In-depth knowledge of commercial insurance coverage.
• Fluency in English; proficiency in additional languages is a plus.

Responsibilities

• Deliver leadership and direction to the Commercial Lines team.
• Monitor team performance and ensure quality service.
• Develop strategic relationships with key stakeholders.

Skills

Leadership

Client Relationship Management

Communication

Multitasking

Education

CII or other recognized General Insurance Certification

Tools

MS Excel

MS Word

MS Outlook

Job description

The primary function of this position is to deliver overall leadership and direction to the Commercial Lines (CLS) team, meet targets, oversee the day-to-day supervision and control of the CLS team to ensure quality service to clients, manage and control client relationships, and support consultants to attract and retain clients. The candidate should be experienced in all Commercial Lines of insurance for independents, SMEs, and Corporate clients.

Key Responsibilities:

1. Work closely with Nexus CEO & Sales Directors to assist in designing, implementing, and supporting the Sales Strategy for new business and opening new markets.
2. Coordinate with the Head of General Insurance/consultants on strategic account issues and potential challenges.
3. Support the strategy with the Sales Directors.
4. Utilize workflows and processes to maintain contact with clients, update coverages, review exposures, and discuss account management opportunities.
5. Monitor CLS team performance to ensure quality service, timely policy renewals, claims processing, endorsements, premium payments, and adherence to SLAs.
6. Develop and maintain effective strategic relationships with key stakeholders including management, contract counterparties, CLS clients, and business partners.
7. Build and maintain a high-performance culture through effective performance management, communication, and coaching of staff.
8. Expand the CLS portfolio through your existing client network.
9. Demonstrate a professional attitude and proactive mindset at all times.
10. Maintain accurate records, reporting, and case management as per business processes.
11. Ensure adherence to underwriting, compliance, and department guidelines in line with company SOPs.

Qualifications:

1. Minimum of 5 years’ management experience in Commercial Lines Insurance in the region, including underwriting, coverage, rate analysis, policy implementation, and claims management.
2. In-depth knowledge of commercial insurance coverage with the ability to communicate effectively to staff, clients, and underwriters.
3. Excellent verbal and written communication skills.
4. Ability to multitask and prioritize workload effectively.
5. Fluency in English is mandatory; proficiency in additional languages is a plus.
6. Proficiency in MS Excel, Word, and Outlook.
7. CII or other recognized General Insurance Certification is mandatory.

What We Offer:

1. Competitive salary based on experience.
2. Generous performance-based incentives that can significantly increase total earnings.
3. Medical and Life Insurance benefits.

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