Head of Collections

Mackenzie Jones; Sharjah; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Collections Manager to lead their Retail Risk and Operations team. This role involves developing effective credit and collection processes while minimizing bad debt exposure. The ideal candidate will have extensive experience in Retail collections and a solid background in banking, with strong communication skills in English and Arabic. You will be tasked with fostering relationships with collection agencies worldwide and ensuring a collaborative environment across departments. Join a rapidly growing firm that values honesty and commitment, and make a significant impact on their collections strategy.

Qualifications

• Minimum 7 years of experience in Retail collections required.
• Proven ability to build relationships with commercial collection agencies.

Responsibilities

• Oversee credit and collection processes to ensure timely payments.
• Build and manage a strong collections team for effective operations.

Skills

Retail collections experience

Communication skills (English and Arabic)

Relationship building with collection agencies

Interpersonal skills

Tools

MS Office

Excel

Job description

This position is part of the Retail Risk and Operations team and is responsible for management oversight, development of robust credit and collection processes to ensure my bank collects money within terms.

The Collections Manager will work closely with all areas of the Retail division to support sales growth while minimizing bad debt exposure.

The candidate will be responsible for building a strong collections team and building relationships with collection agencies across the world to ensure we can collect monies owed across the world.

The ideal candidate will have experience in the credit and collection function, experience of working in Retail collections, a strong foundation of basic accounting and experience of working in a bank is a must. This person will have excellent relationship skills and will spend significant amounts of time working with government entities and commercial partners.

Minimum Requirements:

1. Minimum 7 years of experience with Retail collections
2. Proven track record of success in previous role (through letter of recommendation, actual performance evaluation scorecard etc.)
3. Good communication skills (in both written and verbal English and Arabic)
4. Proficient in MS Office and Excel
5. Proven ability to build external relationships with commercial collection agencies across the globe
6. Good interpersonal skills with ability to liaison with front line and multiple departments

About The Company:

Mackenzie Jones Middle East has decades of HR, Marketing, Finance & Accounting, Sales, Secretarial & Business Support, Management Consulting and Engineering recruitment expertise. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. It’s all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

We’re growing rapidly because people appreciate our honesty, commitment and results.

Areas of specialties we recruit for are: Human Resources, Finance & Accounting, Marketing, Sales, Secretarial & Business Support, Executive Search, Banking & Financial Services, Management Consulting and Engineering.