Head of Collections

Cardoo; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a fast-growing team at a leading company in the rental industry as the Head of Collections. You will lead a global collections operation, driving recovery rates and managing a high-performing team. This role offers leadership opportunities and competitive compensation in a dynamic startup environment.

Benefits

Purpose-Driven Work

Leadership Opportunity

Competitive Compensation

Qualifications

• Proven track record in consumer collections in an international environment.
• Experience with cross-border operations and familiarity with Middle Eastern markets.

Responsibilities

• Establish and manage a high-performing collections team.
• Oversee collections from a diverse customer base globally.
• Report directly to the Founders and contribute to collections strategy.

Skills

Leadership

Data-Driven

Analytical Mindset

Tools

AmoCRM

Job description

At Cardoo, we’re reshaping the rental industry. Our vision? A smarter, simpler, and deposit-free rental experience for both short-term and long-term users. We are a fast-growing team of industry experts and innovators, united by our mission to modernize the rental space across the MENA region.

We`re looking for a Head of Collections to join us in Cyprus!

Mission:

Elevate our recovery rate from the current approximate 15% to a minimum of 30%, with the ultimate goal of reaching 50%. You will have complete ownership of the collections process, ensuring the recovery of debts from a global clientele of car renters who have incurred fines, damages, and other unforeseen costs.

Key Responsibilities:

1. Overhaul & Scale: Establish and manage a high-performing collections team, utilizing both in-house professionals and AI-powered tools. While collaboration with external partners may be necessary, you will ensure that core competencies remain internal.
2. Global Operations: Oversee collections from a diverse customer base, including individuals from the UK, Saudi Arabia, UAE, CIS countries, India, and Pakistan. Maintain awareness of international regulations and cultural sensitivities.
3. Killer KPIs: Propel recovery rates beyond 30% and sustain continuous improvement. Monitor essential metrics, optimize processes, and deliver results that meet investor expectations.
4. Process & Tech: Manage our AmoCRM system (or advocate for superior alternatives). Implement automation, streamline operations, and integrate cutting-edge solutions whenever feasible.
5. Cross-Functional Collaborations: Partner closely with Product, Legal, and Founders to enhance policies, minimize obstacles, and maintain operational efficiency.
6. Reporting & Strategy: Report directly to the Founders, providing regular updates and contributing to high-level business decisions concerning our collections strategy.

Qualifications:

1. Collections Expertise: A proven track record in consumer collections, preferably within a dynamic, international environment.
2. Leadership Acumen: Demonstrated ability to build and inspire teams, encompassing both human and AI resources.
3. Global Perspective: Experience with and adaptability to the complexities of cross-border operations. Familiarity with Middle Eastern markets or proficiency in languages such as Russian or Arabic is highly advantageous.
4. Data-Driven: A strong analytical mindset with proficiency in utilizing KPIs, forecasting, and analytics to inform decision-making.
5. Language Skills: Fluency in English is mandatory. Proficiency in Russian is a significant asset, and additional language skills are highly desirable.
6. Startup Mentality: A proactive, resourceful, and adaptable approach, capable of navigating the challenges inherent in a rapidly scaling startup environment.

Benefits of Joining:

1. Purpose-Driven Work: Contribute directly to our mission of transforming the deposit-free car rental landscape, playing a key role in strengthening our financial performance.
2. Leadership Opportunity: Assume responsibility for a global collections operation within a dynamic startup, with direct access to the Founders.
3. Competitive Compensation: Receive a competitive compensation package, opportunities to experiment with AI solutions, and enjoy a positive and engaging work environment.

Seniority level: Director

Employment type: Full-time

Job function: Accounting / Auditing and Finance