Head of Client Services

GTN Tech; Deira; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in the fintech sector is seeking a Client Services Manager to enhance relationships with brokers and banks. This role involves managing client onboarding, ensuring compliance with internal controls, and collaborating with various teams to improve service delivery. The ideal candidate will have over five years of experience in client-facing roles within financial services, strong knowledge of trade lifecycles, and excellent communication skills. Join a diverse team dedicated to transforming investment accessibility and delivering exceptional service in a fast-paced environment.

Qualifications

• 5+ years in client-facing roles in financial services.
• Strong knowledge of trade lifecycle and client onboarding.

Responsibilities

• Develop and maintain relationships with external counterparties.
• Interact with trading desk for timely resolution of client requests.
• Implement improvement projects for systems and processes.

Skills

Client Relationship Management

Trade Lifecycle Knowledge

Financial Products Knowledge

Audit Handling

Excel Proficiency

Communication Skills

Team Collaboration

Job description

GTN is a global fintech, holding broker-dealer and capital markets services licenses in multiple jurisdictions through subsidiaries. We are committed to empowering brokers, banks, asset managers, and fintechs with scalable and innovative investment and trading solutions that enable access to a comprehensive network of global markets and multiple asset classes, making investing and trading accessible to all.

Our investment and trading solutions offer seamless integration with the existing services of regulated financial firms and fintechs via our co-branded front-ends and versatile API suite. Inspired by embedded finance, our API suite provides the adaptability to develop bespoke trading/investment applications or incorporate GTN features into existing platforms, enhancing their value proposition. In addition, our comprehensive global trading ecosystem includes best-in-class execution, custody, and post-trade solutions.

We bring together a diverse team of over 500 talented individuals spread across Brazil, Dubai, Hong Kong, Singapore, South Africa, Saudi Arabia, Sri Lanka, the UK, and the US, united by a shared passion and purpose: empowering clients and transforming the accessibility to investment and trading opportunities for all. We are backed by strategic investors IFC, a member of the World Bank Group, and SBI Ventures Singapore Pte. Ltd., a group company of SBI Holdings, Inc., one of the largest financial services firms listed on the Tokyo Stock Exchange.

Job Responsibilities

• Develop and maintain relationships with external counterparties (including brokers, banks, and custodians) and act as a point of contact and escalation.
• Interact with the trading desk and the Relationship Managers to ensure timely resolution of client requests.
• Interface with Middle Office, Operations, Compliance and Technology for BAU processing escalation and support.
• Implement improvement projects to the systems/processes/internal controls for new and existing market /products and technology enhancements.
• Conduct periodic reviews of commissions generated against pricing sheets.
• Handling Internal Audit and regulatory queries as they relate to Client Services
• Participate in the development and implementation of policies and procedures, SOPs, Service Level Agreements, and Business Continuity Plans for Client Services to ensure compliance with regulatory requirements and internal controls.
  
  

Job Requirements

• 5+ years in client-facing roles in the financial services industry, with experience in dealing with clients directly.
• Strong knowledge of trade lifecycle and client onboarding.
• Experience with financial products across asset classes.
• Experience in handling audits and adhering to internal control frameworks.
• Proficient in Excel; basic IT/system project knowledge is a plus.
• Strong team player, with proven ability to collaborate across internal teams and external stakeholders.
• Strong written and verbal communication abilities, with a professional and approachable tone.
• Ability to deliver results under pressure.