Head of Change Management

Momentum; Abu Dhabi Emirate; On-site; AED 200,000 - 300,000; Full time

Job summary

An innovative entertainment group is seeking a Change Manager to lead their change and release management processes. This role will ensure compliance with regulatory standards while fostering a culture of governance and continuous improvement. You will manage a team of Technical Change Managers, collaborate with various departments, and drive strategic initiatives that enhance operational efficiency. Join a dynamic environment where your contributions will shape the future of entertainment technology, and enjoy a diverse workplace with opportunities for growth and development.

Benefits

Fantastic new office on Yas Island

Opportunity to work for a growing start-up

Training and learning opportunities

Company benefits supporting health and well-being

Chance to work with like-minded professionals

Diverse work environment

Qualifications

• 8+ years in Change, Release or IT Operations management.
• Proven experience in a regulated technology environment.
• Strong familiarity with regulated gaming or financial services.

Responsibilities

• Own and evolve the Group-wide Technology Change and Release Management Policy.
• Govern the local implementation of change processes across all business units.
• Develops and implements change and release performance metrics.

Skills

Change Management

Release Management

IT Operations Management

Leadership Skills

Regulatory Compliance

Communication Skills

DevOps

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Tools

ITIL

PMP

ScrumMaster Certification

Agile Certification

Job description

Momentum Abu Dhabi Emirate, United Arab Emirates

Momentum Abu Dhabi Emirate, United Arab Emirates

Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that push the boundaries of innovation in the industry.

For more information about Momentum Group, please visit our website at www.mgh.ae.

Role Overview

The role will also ensure alignment with relevant industry standards e.g. GLI. ISO27001, WLA SCS and other local regulatory requirements, enabling a well-managed and controlled approach to change and release governance.

Key responsibilities

• Change Governance & Policies
• Own and evolve the Group-wide Technology Change and Release Management Policy & Procedures, ensuring alignment with ISO27001, GLI 19, and local jurisdictional requirements.
• Define and embed standardized change classifications, approval workflows, and change thresholds as defined in policy
• Govern the local implementation of change processes across all business units.

Leadership & Change team oversight

• Management of Technical Change Managers embedded in each of the business units to ensure consistent execution and escalation handling.
• Establishes a federated model where local change & release teams execute within a centrally governed framework at the Group level
• Fosters a culture of compliance and policy adherence across all change and release management processes and continually seeks to mature existing ways of working

Regulatory Compliance & Assurance activities

• Acts as focal point for Change Management on regulatory compliance related matters, and internal / external audit & assurance engagements, leading the remediation of any findings related to the change process.
• Ensures that all changes requiring regulatory approval follow the approved process with complete and validated supporting documentation.
• Works with Group Compliance, Infosec, Enterprise Risk & Assurance, and Internal Audit to ensure the change management process aligns with wider governance and risk management frameworks.
• Ensures that proper controls are implemented for change rollback planning, testing (compliance, UAT and security) and separation of duties.

Strategic

• Lead the Product & Technology regulatory compliance framework aligned to current regulations and plan for a changing landscape, referencing the expansive digital assets Momentum operates.
• Provide transparency and visibility of Technology's performance across Technology regulation and compliance inclusive of impact assessment, risk and issue management, funding, change management and business readiness.
• Collaborate to devise solutions aligned to the Strategy and Enterprise Architecture team and work with Enterprise Architects in Domain specific areas and the Enterprise Architect for Gaming to actively drive innovation around emerging technologies.
• Proactively manage Contribute to Momentum’s strategic relationship with the regulators for all technology submissions; champion Momentum’s Technology strategy as part of coordinated engagement.

Process maturity & Technology

• Defines a roadmap for maturity improvements in the change and release management process, including tooling, automation, KPIs & metrics, and user training
• Leads the evaluation and implementation of change workflow tooling to automate approvals, track changes, testing, and compliance reporting

Metrics & Reporting

• Develops and implements change and release performance metrics for each business unit (e.g. change success rate, unplanned outages, failed rollbacks, emergency changes, misclassified changes etc)
• Delivers regular reports to management & governance committees on change activities, risk trends and compliance posture

Training & Development

• Develops training materials and delivers awareness initiatives to enhance understanding of change policies across Product, Engineering and Technical Operation teams presenting findings to the Change Review Board.

Regulatory and Risk Management

• Liaise with regulatory agencies and testing laboratories to secure approvals and certifications for changes.
• Ensure patch installations adhere to prioritized timelines (e.g., CVSS score 7+ within 7 days, score ≤6 within 30 days) and change management procedures.

Skills Required

• 8+ years in Change, Release or IT Operations management, ideally with 3+ years in senior management or governance role
• Proven experience establishing & maturing change management frameworks in a regulated technology environment.
• Strong familiarity with regulated gaming, financial services, or similarly sectors.
• Demonstrated ability to engage with regulators, auditors, and certification bodies.
• Excellent leadership and communication skills, able to influence senior stakeholders and cross-functional teams.
• Knowledge of DevOps, CI / CD pipelines, and modern software release methodologies is a plus

Qualifications & Experience

• Education : Bachelor’s degree in information technology, Computer Science, Engineering or Business Administration.

Advances certifications highly desirable

• ITIL (intermediate or expert)
• PMP or equivalent
• Familiarity with gaming regulatory standards or other specific regulatory frameworks
• Certified ScrumMaster (CSM) or Certified Scrum Product owner (CSPO)
• ICAgile Certified Professional (ICP) or equivalent

Offer

• Fantastic new office on Yas Island.
• Opportunity to work for a growing start-up business.
• Chance to work with like-minded professionals.
• A diverse environment with determination to reach our goals.
• Training and learning opportunities.
• Company benefits which support your health and well-being

Interested? Do apply directly with your CV

momentumservices #igaming #hiring #UAE #UAEjobs

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Administrative, Information Technology, and Project Management

IT Services and IT Consulting and Gambling Facilities and Casinos

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