Head of Business Excellence & Digital Transformation

edari; Dubai; On-site; AED 150,000 - 250,000; Full time

Job summary

A major semi-government organization in Dubai seeks a Head of Business Excellence & Digital Transformation to lead organizational initiatives, enhance operational efficiency, and promote a culture of innovation. Candidates should have over 10 years of experience in relevant fields and expertise in automation technologies. Immediate availability is preferred.

Qualifications

• Over 10 years of experience in transformation or operational excellence roles.
• Deep knowledge of automation technologies.
• Lean Six Sigma Black Belt or equivalent certification is highly preferred.

Responsibilities

• Develop and implement enterprise-wide strategies for business excellence.
• Identify automation opportunities and deploy digital solutions.
• Manage KPIs related to service delivery and customer satisfaction.

Skills

Process automation

Business performance enhancement

Stakeholder management

Continuous improvement methodologies

Education

Bachelor’s or Master’s degree in Business, Operations, Engineering, or related fields

Tools

RPA

Workflow engines

Job description

Head of Business Excellence & Digital Transformation

We are seeking a highly skilled Head of Business Excellence & Digital Transformation to lead organizational transformation initiatives. This role is crucial in enhancing operational efficiency, fostering continuous improvement, and establishing governance and service excellence frameworks for a major semi-government organization in Dubai.

The ideal candidate will have a strong background in shared services, BPO, or similar high-performance environments, with proven success in process automation and business performance enhancement.

Key Responsibilities:

1. Business Excellence & Transformation: Develop and implement enterprise-wide strategies for business excellence, promote continuous improvement methodologies like Lean, Six Sigma, & Kaizen, and cultivate a culture of innovation.
2. Automation & Digital Enablement: Identify automation opportunities, collaborate with IT and business leaders to deploy digital solutions, and ensure compliance with regulatory standards.
3. Operational & Business Performance: Manage KPIs related to service delivery, costs, and customer satisfaction; utilize data analytics for decision-making.
4. Process Improvement & Service Excellence: Re-engineer business processes to eliminate inefficiencies and promote a customer-first approach.
5. Team Leadership & Stakeholder Engagement: Lead cross-functional teams, align initiatives with business strategies, and engage stakeholders effectively.

Minimum Requirements:

• Bachelor’s or Master’s degree in Business, Operations, Engineering, or related fields.
• Over 10 years of experience in transformation or operational excellence roles, preferably in shared services/BPO environments.
• Deep knowledge of automation technologies like RPA, workflow engines, and digital initiatives.
• Proven experience in governance and policy framework design.
• Lean Six Sigma Black Belt or equivalent certification is highly preferred.
• Excellent communication and stakeholder management skills.
• Experience working in complex, global, matrixed organizations.

Availability: Preference for candidates available immediately or within 30 days.