Head of Business Development & Partnerships, GCC

VisionX Technologies, Inc.; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Key Accounts Coordinator, der für die Kundenbindung und das Wachstum von Handelsrouten verantwortlich ist. In dieser Rolle entwickeln Sie starke Beziehungen zu Kunden und bieten maßgeschneiderte Lösungen, um deren Logistikbedürfnisse zu erfüllen. Sie werden die erste Anlaufstelle für Kunden sein und sicherstellen, dass alle Anliegen schnell gelöst werden. Wenn Sie über umfangreiche Erfahrung in der Frachtvermittlung in den VAE verfügen und eine Leidenschaft für Kundenservice und Logistik haben, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Mindestens 4-5 Jahre Erfahrung in der Frachtvermittlung in den VAE.
• Gutes Verständnis des UAE-Export-/Importmarktes und der Logistikprozesse.

Responsibilities

• Entwicklung starker Beziehungen zu Kunden durch exzellenten Kundenservice.
• Identifikation und Qualifizierung von Geschäftsmöglichkeiten mit kleinen und mittelständischen Unternehmen.

Skills

Kundenbeziehungsmanagement

Logistikprozesse

Kommunikationsfähigkeiten

Verhandlungsgeschick

Education

Bachelor-Abschluss

Job description

The Key Accounts Coordinator is responsible for assigned account or Trade Lane customer retention, volume or revenue growth and customer satisfaction. The Coordinator is primarily engaged in supporting Account Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline.

Account or Trade Lane Management and Customer Service :

• Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
• Deliver custom solutions to clients in order to simplify their logistics needs.
• Serve as the first point of contact between the client and internal operations and sales teams.
• Ensure escalated issues are managed through to resolution.
• Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
• Handle at least 80-100 job files / bookings per month.
• Prepare and present proposals, quotes and recommend services based on customer needs.
• Create and maintain operational SOPs and conduct internal audits for assigned accounts, as needed.
• Onboard / Implement new customers.
• Support RFQ and RFI process.

We are looking for :

• Minimum 4-5 years similar experience in the field of Freight Forwarding industry in UAE.
• It is preferable that the applicant has a good understanding of the UAE export / import market, shipping industry and logistics processes.
• Applicants must currently be available in UAE.
• Good communication skills in English, with proficiency in professional email writing.