Head of Account Management

Delivery Hero Austria; Dubai; On-site; AED 150,000 - 250,000; Full time

Job summary

Delivery Hero Austria recherche un Head of Account Management pour rejoindre son équipe Local Shops. Avec un focus sur la gestion des performances des partenaires et le leadership d'équipe, ce poste clé contribuera à la croissance de notre entreprise de Q-commerce à Dubaï. Des compétences en négociation et en résolution de problèmes sont essentielles, ainsi qu'une expérience dans des environnements multinationaux.

Qualifications

• Minimum 5 ans d'expérience en Sales / Account Management.
• Compétences solides en leadership et en négociation.
• Anglais courant; l'Arabe est un plus.

Responsibilities

• Surveiller et maintenir la performance des partenaires et la croissance des commandes.
• Gérer les commissions verticales et la rentabilité.
• Coordonner avec les équipes Marketing, Logistique et Finance.

Skills

Leadership

Négociation

Résolution de problèmes

Communication écrite et verbale

Prise de décisions

Organisation

Proficient in Excel

Education

Bachelor’s Degree in Business Administration

Job description

We are seeking a Head of Account Management to join our Local Shops team and contribute to our Quick Commerce growth. If you are a motivated team leader looking for a new challenge in a multinational environment, this opportunity is for you.

What’s on Your Plate?

• Monitor and maintain partner performance, order growth, net fail rate, and net take rates.
• Manage vertical commissions and profitability.
• Create metrics to track work progress and team performance.
• Achieve monthly vertical account management targets.
• Oversee team work allocation, completion, and performance.
• Guide and monitor team activities for optimal results.
• Collaborate with team members to ensure timely and quality completion of daily tasks.
• Handle communication via live meetings, emails, and reports.
• Assign tasks and monitor work progress.
• Coordinate with Marketing, Logistics, and Finance teams to ensure effective sales cycles and resolve escalated issues.
• Report business performance to key stakeholders.
• Lead new projects and initiatives within the Local Shops Vertical.

What Did We Order?

• Bachelor’s Degree in Business Administration or related field.
• At least 5 years of experience in Sales / Account Management within E-commerce, Food-tech, Consultancy, or Multinational FMCG sectors.
• Strong leadership skills.
• Excellent negotiation and problem-solving skills.
• Decisiveness and organizational skills.
• Ability to meet deadlines and adapt to flexible working conditions.
• Fluent in English; Arabic is a plus.
• Effective written and verbal communication skills.
• Proficiency in Excel.

Who we are

Since 2004, talabat has been Kuwait’s leading on-demand food and Q-commerce app, offering convenience and reliability across eight countries. We leverage innovative technology to simplify daily life, optimize restaurant and shop operations, and provide reliable earning opportunities for our riders. Our environment encourages innovation and positive regional impact through our platform.

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