Head Mixologist

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group seeks a Head Mixologist for their Dubai location. The role involves crafting cocktails, managing inventory, and training staff to enhance guest experiences. Ideal candidates will have a strong background in mixology, hospitality education, and exceptional customer service skills.

Qualifications

• At least 2 years of experience as Head Mixologist or Head Bartender in luxury hotel.
• Extensive knowledge of spirits, cocktails, and bar service procedures.
• Strong communication skills; fluency in English required.

Responsibilities

• Craft innovative cocktails and manage inventory.
• Train bar team and develop cocktail menus.
• Ensure high service standards and customer satisfaction.

Skills

Mixology

Customer Service

Communication

Education

High school diploma

Degree or diploma in Hospitality, Hotel, or Business Management

Tools

MS Office

POS systems

Job description

Based at the Mandarin Oriental Downtown, Dubai, within the Food & Beverage team in Dubai, the Head Mixologist is responsible to enhance the guest experience through exceptional and creative beverage service. This role involves crafting innovative cocktails, managing inventory, and maintaining high service standards. With deep knowledge of spirits and mixology, the Head Mixologist will also train the bar team and work closely with the Bar Manager to develop cocktail menus that reflect the restaurant s concept. The Head Mixologist will report to the Bar Manager.

As a Head Mixologist, you will be responsible for the following duties:

• Thoroughly understand the outlet's concept, menus, and hotel facilities to recommend and explain them to guests. Enforce and monitor all operational standards, policies, SOPs, and quality measures.
• Possesses extensive knowledge of all kinds of spirits and cocktails, with the ability to create drinks on the fly as per guest requirements. Collaborate with the Bar Manager to create exciting cocktail lists that reflect the restaurant or bar's concept and style.
• Assist the Assistant Manager and Supervisors in taking drink orders, preparing, serving, and assisting in service when necessary. Regularly conduct training sessions for the restaurant and bar teams.
• Oversee monthly inventory and HACCP standards in bars and restaurants. Implement and enforce sufficient par stock for winter and summer seasons. Maintain and organise appropriate stock levels and monitor beverage stock on hand.
• Ensure all glass inventory and utensils needed for beverage service are in proper condition. List broken items and follow up on maintenance issues. Through guest feedback, identify areas for improvement in service and beverage quality and share observations with the Bar Manager.
• Proactively consult guests on any bar beverage-related matter and provide recommendations that suit their requirements. Ensure customer satisfaction from arrival to departure, following MOHG Legendary Quality Experiences (LQES) and service standards. Handle customer complaints effectively and deliver highly personalised service to guests by considering their wine preferences.

As a Head Mixologist, we expect from you:

• Preferred qualifications include a high school diploma and a degree or diploma in Hospitality, Hotel, or Business Management.
• At least 2 years of experience as Head Mixologist or Head Bartender in a luxury hotel or resort, with 3 years in a high-end bar setting preferred.
• Proficient in MS Office and familiar with POS and cashiering systems used in restaurants.
• Extensive knowledge of mixology, including cocktails, non-alcoholic drinks, spirits, wines, and beers, with the ability to explain and present them to standard.
• Well-versed in bar service procedures, with additional knowledge of spirits and cigars.
• Strong communication and interpersonal skills; fluency in English required, other languages preferred; organized, detail-oriented, and flexible to work various shifts.

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