Head IT Infrastructure & Support

Landmark Group; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading company in the retail sector seeks a Head of IT Infrastructure & Support to manage IT systems and ensure security and compliance. The role involves overseeing IT infrastructure, vendor management, and risk mitigation strategies, requiring extensive experience in IT and the retail industry.

Qualifications

• 15+ years of IT experience, 10+ in infrastructure and support.
• Experience in retail industry, especially discount grocery.

Responsibilities

• Develop and execute IT infrastructure roadmap.
• Implement cybersecurity measures and ensure compliance.
• Manage vendor relationships and procurement of IT equipment.

Skills

Leadership

Risk Management

Cybersecurity

Vendor Management

Network Management

Cloud Management

Education

Bachelor’s or Master’s degree in IT

Job description

Title: Head IT Infrastructure & Support

Location: Dubai

Please find the job description below:

About VIVA:

VIVA is the first food discounter supermarket chain in the UAE and Oman, offering high-quality products at affordable prices. Established in 2018, VIVA has become a trusted household name. Our mission is to create a convenient and enjoyable shopping experience, offering everything from fresh produce and groceries to household essentials and specialty items. We currently operate 87 stores across the UAE and 4 in Oman, designed to provide a seamless shopping experience. Our stores are strategically located for easy access. Our vision & mission is to be the food value destination by delivering our FRESHER, CHEAPER, BETTER promise every day and earning customer lifetime loyalty.

Key Responsibilities

1. IT Infrastructure Management
   • Develop and execute the IT infrastructure roadmap to ensure scalability, security, and support for current and future needs.
   • Maintain and manage the company's IT infrastructure, including hardware, servers, networks, and cloud environments efficiently and cost-effectively.
   • Set up IT systems in new territories and for expansion in existing ones; oversee design, implementation, upgrades, and maintenance of infrastructure solutions.
   • Monitor system performance and implement improvements for optimal operation.
   • Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
   • Oversee procurement of IT equipment efficiently.
   • Maintain IT asset inventory and documentation.
2. Security & Compliance
   • Implement and maintain cybersecurity measures to protect assets.
   • Ensure compliance with organizational standards and regulations.
   • Collaborate with security teams to mitigate risks and respond to incidents.
3. Network & Cloud Management
   • Monitor and maintain network performance.
   • Manage user access controls and authentication.
   • Implement security measures for infrastructure and data protection.
4. IT Support
   • Develop IT support policies and procedures to ensure customer satisfaction.
   • Manage the service desk for incident and request resolution.
   • Oversee hardware and software setup, configuration, and troubleshooting.
5. Vendor Management
   • Manage relationships with vendors and contractors.
   • Negotiate contracts and ensure vendor performance standards.
   • Oversee procurement of IT equipment and services.
6. Risk Management and Compliance
   • Identify risks and establish mitigation measures.
   • Ensure compliance with regulations and policies.
   • Implement disaster recovery and business continuity plans.

Required Skills and Qualifications

• 15+ years of comprehensive IT experience, with at least 10 years in infrastructure and support roles.
• Experience in the retail industry is mandatory; discount grocery retail experience is a plus.
• Proven leadership in multi-country operations and sourcing.
• Background in startups and enterprise transformation projects.

Education

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering.

Company

Landmark Group: https://www.landmarkgroup.com/int/en/home

One of the largest retail and hospitality organizations in the Middle East, North Africa, and India, overseeing digital, enterprise, e-commerce, and various operational functions, committed to delivering a seamless digital experience.

Website: https://www.landmarkgroup.com/int/en/careers