Head Housekeeping Supervisor

Rotana Hotel; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Head Housekeeping Supervisor to lead a dynamic team in delivering exceptional service. This role involves overseeing housekeeping operations, ensuring cleanliness and maintenance standards, and providing training to staff. The ideal candidate will have a degree in hospitality and a passion for guest satisfaction. Join a vibrant team where your leadership will create memorable experiences for guests and enhance the overall service quality. If you thrive in a fast-paced environment and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• Degree in hospitality with experience in hotel housekeeping.
• Strong English communication and problem-solving skills.

Responsibilities

• Assign tasks to housekeeping staff and maintain presence on floors.
• Ensure proper use and storage of cleaning agents.

Skills

Customer Service

Problem Solving

Interpersonal Skills

English Communication

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Head Housekeeping Supervisor, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Assigning tasks to the Housekeeping Supervisor and Room Attendants and maintaining a presence on the floors.
2. Checking the maintenance of equipment used by employees and ensuring it is cleaned and stored correctly.
3. Ensuring the correct and economical use of cleaning agents, their safe storage, and prompt reporting and follow-up on maintenance issues.
4. Overseeing vacuuming, polishing, carpet care, and general cleaning to ensure professionalism and adherence to schedules.
5. Implementing training for all team members and ensuring they understand their roles and the standards required.
6. Maintaining thorough knowledge of all products and services provided by Housekeeping.

Desired Candidate Profile

Education, Qualifications & Experiences

Ideally, you should have a degree in hospitality with previous experience in the Housekeeping Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal and problem-solving abilities, are essential. Being computer literate and having previous experience with Opera is an advantage.

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