Head Hostess - Russian Speaking

The First Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Head Hostess to enhance the guest experience at a stylish hotel in Dubai. This role involves managing front-of-house operations, leading a team, and ensuring exceptional service in a vibrant dining environment. The ideal candidate will possess strong leadership and communication skills, with a keen eye for guest satisfaction. Join a dedicated team committed to delivering unforgettable hospitality experiences while enjoying opportunities for professional growth in a thriving market. If you are passionate about guest service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Proven experience in a front-of-house role, preferably as a hostess.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee guest experience in the dining area, ensuring high-quality service.
• Lead and supervise host/hostess team, manage reservations effectively.

Skills

Guest Service

Leadership

Communication

Organizational Skills

Problem-Solving

Calm Under Pressure

Tools

POS System

Job description

Overview

Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai’s thriving JVT community.

The hotel offers a diverse selection of dining venues—including Farmer’s Common, Neighbourhood Brew, our homegrown Risen Café and Artisanal Bakery, and our poolside restaurant and bar—alongside dedicated family-friendly spaces, a Kid’s Corner, an outdoor playground, and rejuvenating spa facilities. Additionally, guests can expect access to Soluna Restaurants & Beach Club on the Palm Jumeirah, with complimentary shuttle services.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

We are seeking an enthusiastic, personable, and organized Head Hostess to join our team. In this role, you will be responsible for overseeing the guest experience in the hotel’s dining area, ensuring a welcoming, efficient, and high-quality service. You will manage the front-of-house operations, supervise the hosting team, and work closely with the food and beverage staff to provide exceptional service.

Key Responsibilities:

• Greet and welcome guests upon arrival in a friendly and professional manner, ensuring that they feel valued and well taken care of. Escort guests to their tables and manage the seating arrangement efficiently.
• Lead and supervise the host/hostess team, providing guidance and ensuring smooth operations. Assign seating duties, manage reservations, and handle guest queries as they arise.
• Oversee and manage reservations, ensuring that guest preferences are noted, and seating arrangements are optimized to maximize efficiency and guest satisfaction.
• Ensure a high level of guest satisfaction by monitoring the guest experience throughout their meal, addressing any concerns or special requests promptly and professionally.
• Collaborate with the food and beverage team, kitchen staff, and management to ensure smooth communication between departments, particularly regarding guest seating, special requests, and dining preferences.
• Ensure the reception area, waiting areas, and host stations are clean, well-organized, and inviting for guests.
• Effectively manage waiting lists during peak times, ensuring guests are informed of wait times and are kept comfortable while waiting.
• Coordinate special seating arrangements for VIPs, large parties, and special events, ensuring a seamless experience for all guests.
• Assist in training and onboarding new host/hostess staff, ensuring they understand company policies, guest service standards, and operational procedures.
• Foster a positive, welcoming, and professional atmosphere at the front of the house, setting the tone for the entire dining experience.

Desired Skill & Expertise

• Proven experience in a front-of-house role, preferably as a hostess or head hostess, within a hotel setting.
• Strong leadership skills with the ability to motivate and manage a team of host/hostess staff.
• Exceptional communication skills, both verbal and written, to interact with guests and staff in a professional and courteous manner.
• Excellent organizational skills, with the ability to manage multiple tasks simultaneously, especially during busy periods.
• A keen eye for guest service, with a strong commitment to maintaining high standards of customer care and satisfaction.
• Problem-solving abilities to handle guest complaints, seating issues, or other challenges that may arise during service.
• Ability to remain calm and composed under pressure, particularly during peak hours.
• Knowledge of restaurant operations and familiarity with reservation systems POS system.
• Flexible and adaptable, with a willingness to work evenings, weekends, and holidays as needed.