Head Bartender / Head Bartendress - Trader Vic's

Rotana Hotels & Resorts; Al Ain; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain seeks a Head Bartender to provide top-level hospitality in beverage service. Key responsibilities include managing bar operations, training staff, and ensuring guest satisfaction. Candidates should possess a hospitality degree and have a minimum of two years of bar operations experience, alongside strong communication skills. This role is ideal for proactive individuals with a flair for customer service in a dynamic environment.

Qualifications

• Minimum of two years experience in Bar Operations.
• Excellent command of English is essential.
• Previous experience in supervisory roles is a plus.

Responsibilities

• Prepare and serve beverages according to hotel standards.
• Conduct training sessions on cocktail mixing and up-selling.
• Ensure guest satisfaction and organizational profitability.

Skills

Guest service

Bar tending skills

Interpersonal skills

Effective communication

Education

Diploma/degree in hospitality

Vocational training in food & beverage

Job description

Overview

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Head Bartender / Head Bartendress you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as-

Responsibilities

• Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
• Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling
• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
• Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours
• Delight the guest by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue
• Prepare Store requisitions and Bar requisitions
• Handle guest complaints directly or refer them to the Bar Manager
• Extend prompt services to all guests and treat guests and colleagues in a courteous manner

Skills, Education & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of two years experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are an advantage. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented, smart in appearance and well groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results