Head Barista

Anantara; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

Anantara is seeking a Head Barista to lead a dynamic team and elevate coffee service standards at our luxurious resort. This role involves not only managing operations and inventory but also providing an exceptional experience to our guests through premium coffee and customer engagement strategies.

Qualifications

• Minimum of 1 year experience in a similar role.
• Luxury hotel experience is required.
• Passion for excellent service.

Responsibilities

• Lead and motivate a team of baristas to deliver outstanding customer service.
• Oversee inventory levels and order supplies timely.
• Maintain cleanliness and organization of the coffee bar.

Skills

Customer Service

Leadership

Teamwork

Communication

Job description

As a Head Barista, you will promote coffee consumption at the resort through storytelling, upselling, and monitoring beverage service.

All members of the Food & Beverage Department are responsible for ensuring that hotel visitors are delighted by the quality, creativity, and variety of our food and beverage offerings across the hotel, making F&B a key differentiator in the local market.

At Anantara, we take pride in representing our hotel and country to guests worldwide. We treat our guests and colleagues with respect and work diligently to deliver the highest quality service.

KEY DUTIES AND RESPONSIBILITIES

Please note this list is not exhaustive; employees continually find new ways to serve the business, guests, and colleagues. The main responsibilities include:

Leadership and Team Management

• Lead and motivate a team of baristas to deliver outstanding customer service.
• Train new employees in barista skills, coffee preparation, and customer interaction.
• Schedule shifts and manage staffing to ensure efficient operations.

Customer Service

• Create a welcoming and friendly environment for customers.
• Address concerns and resolve service issues promptly and professionally.
• Promote loyalty programs and special offers to enhance satisfaction and retention.

Inventory and Supply Management

• Oversee inventory levels and order supplies timely, maintaining stock of coffee beans, milk, syrups, and other ingredients.
• Coordinate with suppliers to ensure timely deliveries and competitive pricing for coffee-related products.

Operational Efficiency

• Maintain cleanliness and organization of the coffee bar, equipment, and seating areas.
• Implement health and safety standards, including food safety protocols and cleanliness regulations.

Promotions and Marketing

• Work with management to develop marketing strategies to increase customer traffic and sales.
• Create innovative promotions and events to attract new customers and engage the local community.

Qualifications

• Minimum of 1 year experience in a similar role.
• Luxury hotel experience is required.
• Passion for excellent service.
• Excellent teamwork and communication skills.
• Ensure beverages meet high standards, following recipes and quality guidelines.
• Monitor coffee bean freshness and maintain equipment for optimal extraction.
• Implement quality control measures to deliver premium coffee products consistently.

Additional Information

This position requires relocation to a remote area.