Hard Services Officer

Confidential; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential is seeking a Hard Services Officer in Abu Dhabi to oversee external contractors and ensure high-quality building services. The role focuses on MEP systems, SLA compliance, and coordinating maintenance activities within CAFM, with emphasis on achieving reliable operations in a demanding environment.

You will review PPM checklists, manage maintenance schedules, guide preventive and predictive maintenance, and participate in supplier reviews.

Qualifications

• The candidate should have a degree in engineering and 3–5 years of facilities or hard services experience.
• Experience with MEP systems in challenging environments is preferred.
• Proven ability to oversee third-party contractors and ensure SLA compliance.

Responsibilities

• Oversee third-party providers to ensure delivery of services per SLA.
• Review and update the PPM checklist aligned with industry practices.
• Coordinate day-to-day maintenance via CAFM and track work orders.
• Conduct annual asset inspections and implement zero-breakdown plans.
• Lead root cause analysis and predictive maintenance programs.
• Develop scope of work and BOQs for extra works and on-demand tasks.
• Prepare performance reports and attend service provider reviews.
• Monitor contractor work for safety and museum standards.
• Collaborate with internal teams on sourcing and procurement.
• Prepare purchase requisitions and maintain records
• Assist with contract administration including variations/claims.

Skills

MEP systems knowledge

Contractor supervision

Maintenance planning

SLA adherence

PPM scheduling

CAFM system experience

Education

Bachelor's degree in engineering

Tools

CAFM system

Job description

The role of the Hard Services officer will be to manage, monitor and review the services provided by the third party service providers. The candidate is required to have sound knowledge in the MEP systems enabling to support the delivery of professional and high-quality building and engineering facilities services by overseeing and monitoring the performance and adherence to SLA of third-party contractors, vendors, service providers, as well as conducting small maintenance projects.

Operational Readiness Phase

• The Hard Services officer will be part of the Operational Readiness Team and will execute all the tasks assigned by the Hard Services Specialist , according with the Operational Readiness Plan's Work Streams as: Construction Handover, Procurement and Contracting, Operations Management, CAFM implementation, etc…

Steady State Operations

• Provide technical expertise to ensure the efficient operation of the system and its maintenance.
• Review and amend the PPM checklist aligning with the best industry practices and experience.
• Assist the Hard FM Specialists to develop ,review and Follow-up on day to day maintenance activities based on PPM schedule and corrective maintenance work orders in the CAFM system.
• Carry out quantifiable inspections which are strategically aligned to cover all the inspections of the assets over a period of one year.
• Assist the Hard FM specialist to develop innovative methodologies and to adapt "zero breakdown plan" in the maintenance strategy.
• Ensure the Implementation of root cause analysis and condition based maintenance, predictive maintenance which will ensure that the maintenance is efficient and reliable.
• Assist Hard FM specialist to develop scope of work and BOQs for all the additional and on demand works.
• Prepare Performance management reports and participate in the service provider review meetings
• Monitor the work done by external contractors to ensure adherence to the Museum's standards and Health and Safety requirements.
• Communicate and ensure a collaborative environment of high performance teamwork with outsourced Maintenance teams, Facilities staff, Environment Health and Safety staff, consultants, and contractors.
• Coordinate with internal Supply Management to develop project sourcing strategy and research market for qualified suppliers of materials and services.
• Prepare purchase requisitions for management approval.
• Keep detailed records regarding maintenance activities.
• Assist with handling of contract administration including responding to requests for variations and claims.

Minimum of 3-5 years of experience

• Experience in unique facilities with challenging environment ,where candidate's expertise, knowledge and attitude has been tested.

Required Education / Qualifications

• Bachelor's degree in engineering.