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Handover Specialist | Al-Futtaim Automotive | Electric Mobility

Robinson & Co (Singapore) Pte Ltd

United Arab Emirates

On-site

AED 60,000 - 100,000

Full time

Yesterday
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Job summary

Al-Futtaim Group is seeking a Handover Specialist to deliver engaging customer experiences with Electric Mobility vehicles in Dubai and Abu Dhabi. Candidates should have 2-3 years of experience in luxury automotive retail, excellent communication skills, and a customer-centric approach. This role involves vehicle preparation, conducting test drives, and supporting the sales team to ensure customer satisfaction.

Qualifications

  • 2-3 years of experience in premium or luxury automotive retail.
  • Strong communication and customer experience skills.
  • Proficiency in English; Arabic is advantageous.
  • Valid UAE driver’s license.

Responsibilities

  • Conduct test drives and prepare customers for electric mobility vehicles.
  • Promote referrals to enhance customer satisfaction.
  • Support sales team to achieve monthly targets.
  • Prepare vehicles according to standards and handle customer queries.

Skills

Customer service experience
Communication skills
Timely resolution of customer queries
Proficiency in Microsoft Office

Job description

Handover Specialist | Al-Futtaim Automotive | Electric Mobility

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable it to grow and expand, responding to the changing needs of its customers within the societies in which it operates.

By upholding values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers daily.

Overview of the role:
  • The primary focus is to deliver an educational, immersive, and exciting experience to all future customers, conducting test drives, and preparing customers for their future with Electric Mobility vehicles in Dubai and Abu Dhabi. This includes setting up the vehicle, explaining features, and answering questions related to electric mobility and the brand.
What you will do:
  • Promote effective referrals to Showroom Managers to ensure 100% second-facing interactions for enhancing Net Promoter Score (NPS).
  • Support the sales team to achieve monthly unit sale targets by guiding customers through a structured “one offer” journey and facilitating trade-ins.

Additional responsibilities include vehicle preparation according to Polestar standards, customer-specific handovers, welcoming showroom visitors, completing mandatory training, and staying informed about competitors to counter customer arguments.

Required Skills to be successful:
  • Customer service experience
  • Excellent communication skills
  • Timely resolution of customer queries
  • Proficiency in Microsoft Office
About the Team:
  • The role reports to the Sales Manager and involves close collaboration with the sales team and other stakeholders.
What equips you for the role:
  • 2-3 years of experience in premium or luxury automotive retail, interacting with high-end customers
  • Strong communication and customer experience skills
  • Proficiency in English; Arabic is advantageous
  • Valid UAE driver’s license
About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group, Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia, and Africa. Its activities include distribution, manufacturing, leasing, and aftersales services. The company represents iconic automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, RAM, and Electric Vehicles. Driven by a customer-centric approach, Al-Futtaim Automotive aims to lead in mobility solutions by providing world-class omni-channel experiences, offering a broad portfolio from passenger cars to industrial equipment. With a team of 9,000 members, the company fosters growth and talent development.

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