Guest Welcome Host: Create Memorable Dining Moments

Minor Hotels; Dubai; On-site; AED 28,000 - 47,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a warm Hostess to be the first point of contact for guests, ensuring a smooth and memorable dining experience.

You will greet guests, manage reservations, escort guests to tables, and cooperate with the restaurant team to deliver exceptional service while maintaining a professional appearance.

This role requires flexibility to work shifts, weekends, and public holidays, in a welcoming, premium hospitality environment.

Qualifications

• Experience in a restaurant, hotel, or hospitality setting.
• Warm, confident, and outgoing personality.
• Excellent written and spoken English; other languages a plus.
• Strong communication and interpersonal skills.
• Organized with attention to detail.
• Able to stay professional during busy periods.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Manage restaurant reservations, guest arrivals, and seating arrangements efficiently.
• Escort guests to tables and present menus when required.
• Maintain accurate knowledge of outlet operating hours, menus, promotions, and hotel facilities.
• Monitor table availability and coordinate closely with the service team to ensure smooth seating flow.
• Answer telephone inquiries and handle reservation requests professionally.
• Recognize returning guests and special occasions and communicate relevant information to the team.
• Assist with guest requests, feedback, and concerns and elevate when necessary.
• Maintain a clean, organized, and professional reception and entrance area.
• Coordinate effectively with the Restaurant Manager, Supervisors, Kitchen, and service team.
• Follow hotel grooming, hygiene, health and safety, and service standards.
• Perform other duties as assigned by the Outlet Management team.

Skills

Hospitality experience

Guest service orientation

Communication skills

English fluency

Interpersonal skills

Professional appearance

Flexibility to work shifts

Team coordination

Job description

NH Collection Dubai The Palm is seeking a warm Hostess to be the first point of contact for guests, ensuring a smooth and memorable dining experience.

You will greet guests, manage reservations, escort guests to tables, and cooperate with the restaurant team to deliver exceptional service while maintaining a professional appearance.

This role requires flexibility to work shifts, weekends, and public holidays, in a welcoming, premium hospitality environment.