Guest Services Supervisor - Club Lounge at InterContinental Dubai Marina Hotel & Residences

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a Guest Services Supervisor for its Club Lounge. The role includes managing team performance and ensuring exceptional guest service. Ideal candidates have 2+ years of experience in luxury hospitality, strong communication skills, and knowledge of Opera PMS. Join a dynamic team and enjoy career growth opportunities along with excellent employee benefits.

Benefits

Staff discounts

Creative workplace

Career growth opportunities

Qualifications

• Minimum 2 years' experience in luxury hospitality or 5-star hotels.
• Proficient in English; additional languages a plus.
• Ability to maintain composure under pressure.

Responsibilities

• Represent Guest Services with professionalism and integrity.
• Take ownership of guest concerns.
• Manage daily shift operations and team training.

Skills

Excellent communication skills

Multitasking ability

Strong organizational skills

Tools

Opera PMS

Job description

Guest Services Supervisor - Club Lounge at InterContinental Dubai Marina Hotel & Residences

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Services Supervisor - Club Lounge.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Representing the Guest Services team with professionalism, warmth, and integrity in all guest and colleague interactions.
• Taking ownership of guest concerns and ensuring timely resolution with a commitment to service recovery that exceeds expectations.
• Executing the daily shift checklist with attention to detail to guarantee smooth operations throughout your shift.
• Assisting in the management of key operational systems such as Opera PMS, and maintaining inventory of guest supplies and departmental resources.
• Leading, guiding, and motivating the Guest Services team to ensure consistency in service delivery and alignment with the InterContinental brand standards.
• Monitoring team performance and supporting ongoing training and development to elevate guest satisfaction and operational efficiency.
• Acting as a key point of contact in the absence of senior management to maintain continuity of exceptional service delivery.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A minimum of 2 years’ experience in a similar role within luxury hospitality or a 5-star hotel environment.
• Excellent communication skills, both written and spoken, in English. Additional languages are a plus.
• Solid working knowledge of Opera PMS and other front office systems.
• Ability to multi-task and remain calm and composed under pressure.
• Strong organizational skills and a proactive, hands-on approach to problem-solving.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \"Apply\" button. Start your journey with us today.