Guest Services Officer - Sales

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a staff member for telephone-based sales of hotel accommodations, leveraging training to maximize reservations and revenue. This role emphasizes understanding Hyatt policies, rate structures, and travel-industry terms to confidently answer public and industry inquiries.

The position involves maintaining accurate records and performing day-to-day operational tasks as directed by the Revenue and Sales Manager or Supervisor, with prompt follow-up within 24 hours.

Qualifications

• Diploma/qualification in Hospitality or Tourism Management.
• Experience or familiarity with travel industry terminology and hotel operations.
• Ability to maintain accurate records and respond to requests within 24 hours.

Responsibilities

• Develop telephone sales techniques to maximise hotel accommodation sales.
• Answer enquiries from the public, travel industry and staff.
• Maintain knowledge of Hyatt policies and rate structures.
• Perform day-to-day operations as assigned by Revenue and Sales Manager or Supervisor.
• Maintain records and follow up within 24 hours.

Skills

Good Communication Skills

Education

Diploma/qualification in Hospitality or Tourism Management

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

To achieve the necessary telephone sales techniques to maximum the sales of accommodation for Hyatt Hotels and Resorts.

To acquire extensive knowledge of all Hyatt Hotels and Resorts, to be able to confidently answer enquiries from the general public, travel industry and staff at Hyatt Hotels and Resorts. This knowledge includes guarantee and cancellation policies of each Hyatt and Resorts. Rack and Corporate rate structures and methods of payments.

To achieve a general knowledge of travel industry, including terminology, in-house operations etc.

Good Communication Skills.

To maintain accurate records of all requests, following up these requests within 24 hours with both the property and the quest or travel agent.

To perform day to day operations functions and other tasks as assigned by the Revenue and Sales Manager or Supervisor.

Qualifications

Diploma/qualification in Hospitality or Tourism Management.

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