Guest Services Officer (Part-time)

Danat Al Emarat Hospital for Women & Children; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi is looking for a Guest Services Officer, focusing on enhancing patient experience through registration and appointment management. Ideal candidates are UAE Nationals with customer service experience and strong communication skills in both English and Arabic. Responsibilities include greeting patients, managing registrations, and providing translation support. Join a dynamic team dedicated to exceptional patient care.

Qualifications

• UAE National with a family book required.
• Strong attention to detail with the ability to work efficiently.
• Fluency in both English and Arabic; translator role.

Responsibilities

• Greet and assist patients for a positive first impression.
• Manage registrations and verify insurance eligibility.
• Serve as an interpreter to facilitate clear communication.
• Ensure compliance with health regulations.

Skills

Customer service expertise

Translation (Arabic to English)

Attention to detail

Communication skills

Education

2+ years of experience in a related field

Tools

Microsoft Office

Hospital systems (e.g., EMR, insurance portals)

Job description

Overview

Danat Al Emarat Hospital is a leading center for women’s and children’s health, offering advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women’s Health. Danat Al Emarat combines world-class medical care with top-tier hospitality standards, providing VIP suites and specialized services for local and international patients.

Role Overview

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

• Greet and assist patients, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance eligibility, and schedule appointments.
• Handle cash collections, billing inquiries, and ensure accurate patient identification.
• Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
• Perform clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Communicate effectively with patients, families, and medical teams in a timely and professional manner.
• Contribute to process improvements and initiatives aimed at enhancing service excellence.

Qualifications

• UAE National with a family book
• 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
• Strong attention to detail with the ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
• Fluency in both English and Arabic, with the ability to serve as a translator.