Guest Services Officer - Communications

AccorHotel; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Officer in Communications, where you will be the first point of contact for guests, ensuring they feel welcomed and valued. This role offers an exciting opportunity to develop your skills in hospitality, with a focus on delivering exceptional service and managing guest communications effectively. You will be part of a diverse team dedicated to creating memorable experiences for guests. With career development opportunities and a supportive environment, this position is perfect for those who are self-motivated and passionate about hospitality.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Career development opportunities

Qualifications

• Minimum 6 months to 1 year of relevant experience preferred.
• Proficiency in English and ability to speak other languages is advantageous.

Responsibilities

• Manage all hotel calls according to brand standards.
• Provide exceptional and engaging service to guests.
• Be aware of room occupancy and hotel safety procedures.

Skills

Excellent communication skills

Customer service orientation

Team collaboration

Attention to detail

Self-motivation

Education

Diploma in Tourism / Hospitality Management

Job description

Guest Service Officer – Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Services Officer - Communications, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

What is in it for you :

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Career development opportunities with national and international promotion opportunities.

What you will be doing :

• Effectively manage all calls to the hotel as per company Brand Standards
• Consistently offer exceptional, friendly and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guest in all communication from inside and outside the hotel
• To be aware of the hotel's security, fire and safety procedure

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Qualifications

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times