Guest Services Officer - Communications

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated receptionist to provide exceptional guest service. The ideal candidate will have 1-2 years of experience in hospitality, be fluent in English, and possess strong communication skills. Join a vibrant team at this luxurious resort and contribute to a memorable guest experience.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English, both written and verbal communication skills.
• Additional languages are an advantage.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query in a polite and courteous manner.

Skills

Fluency in English

Communication skills

Attention to detail

Energy and enthusiasm

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

1. Receive each guest call in a professional and friendly manner.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Handle every query in a polite and courteous manner and exceed guest expectations.
4. Maintain an up-to-date knowledge of the hotel and local services.
5. Maintain awareness of guest profiles through the Opera guest profile system.
6. Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
7. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
8. Take messages for guests and management as per the required standard.

Qualifications

1. Minimum 1-2 years’ experience in a similar role in a hotel.
2. Fluency in English, both written and verbal communication skills.
3. Additional languages are an advantage.
4. Energy and enthusiasm with an eye for detail.