Guest Services Officer - Communications

Accor; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Accor is seeking a dedicated Guest Service Agent for Sofitel Dubai The Palm. This role requires a friendly demeanor, excellent communication skills, and a commitment to exceeding guest expectations. The ideal candidate will have 1-2 years of hotel experience and fluency in English, with additional languages as a plus. Join a luxurious resort environment and contribute to exceptional guest experiences.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English, both written and verbal communication skills.
• Additional language skills are an advantage.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query politely and courteously.

Skills

Fluency in English

Communication skills

Attention to detail

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort located on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, just a short distance from the vibrant city of Dubai.

With touches of French elegance throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort features 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and offers a wide variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Maintain up-to-date knowledge of the hotel and local services.
• Be aware of guest profiles through the Opera guest profile system.
• Maintain the guest wake-up call sheet and deliver calls on time according to standards.
• Ensure the proper operation of the switchboard for fast and efficient transfer of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English, both written and verbal communication skills.
• Additional language skills are an advantage.
• Energy and enthusiasm with an eye for detail.