Guest Services Officer - Communications

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious beachfront resort in Dubai seeks a dedicated candidate to manage guest calls professionally. Responsibilities include maintaining communication with departments, handling queries, and operating the switchboard efficiently. The ideal candidate has 1-2 years of hotel experience and fluency in English. Join a vibrant team and enhance guest satisfaction in a premier hospitality environment.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English, both written and verbal communication skills.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transfer of internal and external calls.

Skills

Fluency in English

Communication skills

Customer service

Attention to detail

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nestled on the East Crescent of the renowned Palm Jumeirah.

Located amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance from the vibrant city of Dubai.

With touches of French elegance throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort features 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and a variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Maintain up-to-date knowledge of the hotel and local services.
• Be aware of guest profiles through the Opera guest profile system.
• Maintain the guest wake-up call sheet and deliver calls on time and to standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transfer of internal and external calls.
• Take messages for guests and management as per standard procedures.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English, both written and verbal communication skills.
• Additional languages are an advantage.
• Energy and enthusiasm with an eye for detail.