Guest Services Officer - Communications

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beachfront resort in Dubai is seeking a guest services representative to manage guest calls professionally and courteously. The role requires 1-2 years of experience in a hotel role and fluency in English. The candidate should possess energy, enthusiasm, and attention to detail, ensuring a high level of service in a vibrant environment.

Qualifications

• Minimum 1-2 years’ experience in a similar hotel role.
• Fluency in English, both written and verbal.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query politely and courteously.

Skills

Fluency in English

Professional communication

Attention to detail

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort located on the East Crescent of the renowned Palm Jumeirah.

Nestled among lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, just a short distance from the vibrant metropolis of Dubai.

With touches of French elegance throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort features 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and a variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Maintain up-to-date knowledge of the hotel and local services.
• Be aware of guest profiles through the Opera guest profile system.
• Maintain the guest wake-up call sheet and deliver calls on time, adhering to the standard.
• Ensure the proper operation of the switchboard for fast and efficient transfer of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

• Minimum 1-2 years’ experience in a similar hotel role.
• Fluency in English, both written and verbal.
• Additional languages are an advantage.
• Energy and enthusiasm with an eye for detail.