Guest Services Officer - Communications

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is looking for a professional Guest Service Agent. The role involves handling guest calls, providing excellent customer service, and maintaining efficient communication within hotel departments. Candidates should have 1-2 years of experience in a similar role, be fluent in English, and possess strong attention to detail. Join a prestigious resort and contribute to creating memorable guest experiences.

Qualifications

• Minimum 1-2 years’ experience in a similar hotel role.
• Fluency in English, both written and verbal.
• Energetic and enthusiastic with a keen eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query politely, exceeding guest expectations.
• Maintain up-to-date knowledge of the hotel and local services.
• Use the Opera guest profile system to understand guest preferences.
• Maintain the guest wake-up call sheet.
• Ensure proper operation of the switchboard.
• Take messages for guests and management.

Skills

Fluency in English

Customer service skills

Attention to detail

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort located on the East Crescent of the renowned Palm Jumeirah.

Nestled among lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, just a short distance from the vibrant city of Dubai.

With touches of French elegance throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort features 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and a variety of dining options including 7 restaurants, 5 bars, and lounges.

Job Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Maintain up-to-date knowledge of the hotel and local services.
• Use the Opera guest profile system to understand guest preferences.
• Maintain the guest wake-up call sheet and deliver calls on time according to standards.
• Ensure the proper operation of the switchboard for efficient internal and external call transfers.
• Take messages for guests and management as per standards.

Qualifications

• Minimum 1-2 years’ experience in a similar hotel role.
• Fluency in English, both written and verbal.
• Additional languages are an advantage.
• Energetic and enthusiastic with a keen eye for detail.