Guest Services Manager

Yas Plaza Hotels; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Services Manager to lead a team focused on delivering exceptional customer experiences. In this role, you will supervise and train the guest services team, ensuring high levels of satisfaction and effective handling of inquiries and complaints. You'll be responsible for maintaining service standards and coordinating with various hotel departments to provide a seamless experience for guests. If you are passionate about hospitality and possess strong leadership and communication skills, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in guest services or front office management.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise and train guest services team to ensure satisfaction.
• Handle guest inquiries and complaints professionally.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Customer Service Skills

Job description

Key Responsibilities

1. Supervise and train guest services team ensuring high levels of customer satisfaction.
2. Handle guest inquiries, requests, and complaints in a professional and efficient manner.
3. Ensure smooth check-in and check-out procedures and manage guest reservations.
4. Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
5. Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
6. Maintain accurate guest records and provide feedback to senior management for continuous improvement.

Requirements

1. Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
2. Strong leadership, communication, and problem-solving skills.
3. Ability to manage guest concerns effectively and diplomatically.
4. Excellent organizational skills and attention to detail.
5. Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates