Guest Services Manager

Key Responsibilities

1. Supervise and train guest services team ensuring high levels of customer satisfaction.
2. Handle guest inquiries, requests, and complaints in a professional and efficient manner.
3. Ensure smooth check-in and check-out procedures and manage guest reservations.
4. Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
5. Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
6. Maintain accurate guest records and provide feedback to senior management for continuous improvement.

Requirements

1. Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
2. Strong leadership, communication, and problem-solving skills.
3. Ability to manage guest concerns effectively and diplomatically.
4. Excellent organizational skills and attention to detail.
5. Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates