Guest Services Lead: Front Desk & Payments

The Ritz-Carlton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Ras al-Khaimah is hiring an individual to manage guest check-ins, ensure excellent service and supervise staff. Responsibilities include verifying guest identity, managing payments, and providing exceptional customer service. Candidates should possess a high school diploma and at least one year of relevant experience, preferably in a supervisory role. Join a team where excellence in service is celebrated, and enjoy a dynamic work environment with growth opportunities.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity.
• Assist management in training and evaluating employees.
• Ensure guests' service needs are met.

Skills

Customer service

Communication skills

Supervisory skills

Education

High school diploma or G.E.D. equivalent

Job description

A luxury hotel brand in Ras al-Khaimah is hiring an individual to manage guest check-ins, ensure excellent service and supervise staff. Responsibilities include verifying guest identity, managing payments, and providing exceptional customer service. Candidates should possess a high school diploma and at least one year of relevant experience, preferably in a supervisory role. Join a team where excellence in service is celebrated, and enjoy a dynamic work environment with growth opportunities.