Guest Services Executive - Front Office - Jumeriah Emirates Towers

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since 1999, Jumeirah has been renowned for its iconic properties such as the Jumeirah Burj Al Arab, beachfront resorts, city hotels, and luxury residences worldwide. Notable locations include Jumeirah Olhahali Island in the Maldives, Jumeirah Capri Palace in Italy, and Jumeirah Carlton Tower in London. The brand is synonymous with warm service and creating distinctive experiences for guests.

Jumeirah Emirates Towers, an architectural landmark in Dubai, offers luxurious experiences in the city's central business district. It features 400 rooms and suites, 15 restaurants and bars, Talise Fitness and Spa, shopping, and event venues including the Godolphin Ballroom and 16 meeting rooms.

About the Job:

We are seeking a Guest Services Executive to join the Front Office team at Jumeirah Emirates Towers. The main responsibilities include:

1. Providing check-in and check-out assistance, managing pre-registration and extended stay requests, and handling group bookings according to standard protocols.
2. Ensuring prompt and courteous room allocation, instructing bell desk for guest escort after check-in.
3. Communicating rates and services effectively, using suggestive selling techniques, and performing cashier duties such as foreign currency exchange and paid outs.
4. Handling and balancing the cash float responsibly.
5. Anticipating and addressing guest needs in line with Jumeirah standards.
6. Adhering to departmental policies and maintaining guest privacy and confidentiality.

About You:

The ideal candidate will have:

1. At least 2 years of Front Office experience in a 5-star hotel.
2. Strong knowledge of Microsoft Office and Opera PMS (Cloud).
3. Excellent communication skills in English.
4. Attention to detail and organizational skills for managing multiple responsibilities.

Benefits:

We offer a competitive tax-free salary paid in AED, along with F&B benefits, discounted hotel rates worldwide, comprehensive leave and healthcare, flights, accommodation, life insurance, incentives, and other benefits, making this an attractive opportunity for high performers seeking a career with a luxury hospitality brand.