Guest Services Executive - Front Office - Jumeirah Marsa Al Arab - Hotel

Dubai Holding; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Guest Service Executive to join their Front Office team. In this role, you will provide exceptional service to guests, ensuring their comfort and satisfaction. You will greet guests upon arrival and departure, assist with bookings, and maintain privacy and confidentiality. This position offers a unique opportunity to work in a dynamic environment, where your communication and interpersonal skills will shine. The company is renowned for its commitment to excellence and offers a range of attractive benefits, making it an ideal place for those passionate about delivering outstanding guest experiences.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave package

Health care package

Flights home

Accommodation

Life insurance

Functional incentives

Qualifications

• Minimum of 1 year experience in luxury hospitality.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide personalized service to guests and frequent travelers.
• Greet and assist guests with bookings and enquiries.

Skills

Communication Skills

Interpersonal Skills

Multitasking

Flexibility

Pressure Management

Fluency in English

Education

1 year luxury hospitality experience

Job description

United Arab Emirates

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About the Job:

An opportunity has arisen for a Guest Service Executive to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role include:

1. Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
2. Greet and serve guests in person or by phone and assist them with bookings and enquiries.
3. Greet and serve guests while arriving or departing, providing orientation to facilities.
4. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
5. Continually strive to improve the procedures in respective domains.

About you:

The ideal candidate for this position will have the following experience and qualifications:

1. Minimum of 1 year luxury hospitality experience.
2. Excellent communication and interpersonal abilities.
3. Flexibility to work evenings, weekends, and holidays as needed.
4. Ability to multitask and work under pressure in a fast-paced environment.
5. Fluency in English; additional language skills are a plus.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.