Guest Services Executive - Front Office - Jumeirah Marsa Al Arab - Hotel

Jumeirah; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a prestigious hospitality brand as a Guest Services Executive in Dubai, where your expertise in customer service and communication can shine. This role offers a unique opportunity to engage with guests, ensuring their experience is exceptional from arrival to departure. With a focus on personalized service and a friendly demeanor, you'll be at the forefront of creating memorable stays. Enjoy a competitive tax-free salary, generous benefits, and a chance to grow within a globally recognized luxury brand. If you're passionate about hospitality and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Comprehensive healthcare packages

Life insurance

Incentive programs

Qualifications

• 3+ years in luxury hospitality, preferably in Dubai.
• Experience in a multicultural environment is essential.

Responsibilities

• Assist with check-in, check-out, and manage group bookings.
• Provide personalized service and greet guests professionally.

Skills

Customer Service

Multilingual Communication

Booking Management

Sales Techniques

Job description

About the Job:

An opportunity has arisen for a Guest Services Executive to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role include:

1. Assisting in pre-registration, check-in, check-out activities, or extended stay requests. Managing group bookings following brand standards.
2. Courteously answering all incoming phone calls in a professional and friendly manner.
3. Responding to all email queries professionally, adhering to standard turnaround times and email etiquette.
4. Communicating rates associated with facilities, products, and services accurately and professionally, utilizing suggestive selling techniques to create value for guests.
5. Maintaining knowledge of all aspects of facilities, products, services, associated programs, and reservations related to the domain.
6. Providing friendly, cheerful, and courteous service while offering personalized assistance to guests and frequent travelers.
7. Greeting and serving guests in person or by phone, assisting with bookings and inquiries.
8. Welcoming and assisting guests during arrival and departure, providing orientation to facilities.
9. Managing payments via cash, credit, or debit cards.

About You:

The ideal candidate will have:

• At least 3 years of experience in the international luxury hospitality industry in Dubai.
• Additional languages such as Russian, Arabic, French, Spanish, Italian, or Mandarin are considered a plus.
• Experience working in a multicultural environment.

About the Benefits:

We offer an attractive tax-free salary paid in Dirhams (AED), along with generous F&B benefits, reduced hotel rates across our properties globally, comprehensive leave and healthcare packages including dental coverage, flights home, life insurance, incentive programs, and other employee benefits. These offerings make the role appealing to high performers and those seeking a career with one of the most luxurious brands in the hospitality industry.