Guest Services Executive - Front Office - Jumeirah Burj Al Arab

Jumeirah; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Jumeirah Burj Al Arab seeks a Guest Services Executive to join its Front Office team. The role involves assisting guests with check in/check out, managing reservations, and providing outstanding customer service. Ideal candidates should have at least two years of experience in hospitality or guest services, and possess strong customer service skills.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Excellent leave and health care package

Life insurance

Incentive programs

Qualifications

• Minimum two years’ experience in hospitality or guest service-related work.
• Minimum of two years of experience in retail/cash handling.

Responsibilities

• Providing check in/check out assistance and managing Group bookings.
• Courteously answering all incoming phone calls and email queries.
• Communicating rates accurately and professionally.

Skills

Customer service orientation

Emotional intelligence

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury.

One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.

About the Job:

An opportunity has arisen for an Guest Services Executive to join the Front Office team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
  
• Courteously answer all incoming phone calls in a professional and friendly manner.
  
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
  
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
  
• Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain (Spa, Health Club, Front Office & Experience Team).
  
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years’ experience in hospitality or guest service-related work.
  
• Minimum of two years of experience in retail/cash handling.
  
• Strong Customer service orientation and ownership.
  
• Reflect professional image in line with Jumeirah grooming standards.
  
• Emotional intelligence to understand that customer emotions play a key part in building customer engagement and brand loyalty, both of which can contribute to better sales, revenue, and ROI.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.